IT Support Desk Technician
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Job Location:
Yearly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a great communicator and customerfocused IT Support Desk Technician with a passion for IT to join our supportive and dedicated IT Services team.
In this entrylevel role you will act as the first point of contact for all IT issues and support requests. Youll diagnose resolve or escalate technical problems in a timely and effective manner ensuring every student and staff member receives exceptional service. Strong interpersonal skills and the ability to relate to people at all levels are essential.
Key Responsibilities- Serve as the initial contact for IT support via phone email and the IT helpdesk.
- Provide friendly and effective firstlevel IT support to staff and students.
- Log triage and manage tickets within the IT support system.
- Assist users in resolving basic technical issues and improving digital literacy.
- Support user access administration within the Schools security framework.
- Monitor and maintain the Schools printer network including daily checks and basic troubleshooting.
- Assist with installation and configuration of hardware software workstations and peripherals.
- Contribute to general IT maintenance backups and team projects as required.
- Strong communication and customer service skills.
- Confident in identifying and resolving basic computer and network issues.
- Positive cando attitude with a desire to learn and grow.
- Organised reliable and able to work collaboratively as part of a team.
- No formal qualifications or prior IT industry experience requiredjust enthusiasm capability and a willingness to develop your skills.
Why Join Gippsland Grammar
- A supportive and collaborative school community.
- Opportunities for professional growth and development.
- Beautiful regional location with strong community ties.
- Competitive salary and benefits.
- Generous school fee discounts.
If youre looking to start your IT career in a supportive environment committed to providing exceptional customer service we encourage you to apply.
For more detail on the requirements duties and responsibilities for our teaching positions please view thePosition Description attached to the listing on our careers page:
To find out more about our school beautiful campuses and facilities please see the video below.
Applications may be considered as received; therefore early lodgement is recommended. Closing date Sunday 1 February 2026.
Gippsland Grammar is a child safe environment. Every child has a right to be safe and at the School we take a zero-tolerance approach to any behaviours that jeopardise student safety (including child abuse and reportable conduct). As such preferred applicants will be subject to child protection screening background and reference checks verification of identity checks and must adhere to the Schools Student safe practices as outlined in the Student Protection Program policies on the Schools website.
Required Experience:
IC
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
