Surveillance Shift Manager

Essential Functions:
Creates schedules to meet staffing objectives and overall coverage required by gaming
regulations.
Completes and reaches daily operations and department goals set by the company.
Ensures all employees are adhering to company policies and procedures.
Conducts supervises and prepares reports relating to any incident that is reported.
Advise and implement any and all changes passed down from director.
Ensures effective recruitment hiring training recognition coaching and counseling and
other personnel related matters are being handled appropriately throughout assigned departments.
Facilitates and ensures that performance reviews of all employees within department are
complete on a yearly basis.
Coordinates the day-to-day activities related to the surveillance of gaming simulcast and
cash- handling areas including the audio-visual taping of count room operations.
Maintains records on department activities and makes appropriate reports during assigned
shift to ensure that adequate and accurate information and video of surveillance activities are
kept for future access.
Reviews tapes associated with all aspects of the operation.
Reports all observed violations of gaming regulations to the Surveillance Director in order
to adhere to and enforces all applicable NY State regulations and internal controls.
Performs player evaluations while furthering knowledge of surveillance operations.
Participates in any court actions relating to gaming violations in order to represent facts
as obtained by department.
Implements approved policies and procedures.
Protects the company assets.
Performs other tasks as assigned.

Core Competencies:
Demonstrates consistent regard and dedication to guests vendors colleagues and the Company
by being engaged interested and productive
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in
building the best practices necessary for the Companys success
Demonstrates an understanding of the impact actions and decisions have on the Company both
financially and on guest relations
Demonstrates the initiative to present new ideas and perspective to create positive results
Exhibits respectful consideration of viewpoints situations and others
Puts the guest at the forefront of every decision

Essential Requirements:
Ability to remain organized in a pressure situation
Ability to input and access information into a computer
Skill in establishing and maintaining effective working relations with staff
Problem solving administrative multi-tasking organization and prioritization skills
Strong communication skills
Knowledge of and enforcement of all gaming laws and regulations
Must have computer knowledge

Knowledge/Work Experience
Must be 21 years or older
Bachelors Degree in related field preferred
Five (5) years experience in the casino surveillance field
Three (3) years of management/supervisory experience in the gaming industry required
Must be able to obtain and maintain the appropriate license through the New York State Gaming
Commission
Knowledge of all table games preferred
Knowledge of casino operations and gaming operations required

Language Skills:
Ability to read analyze and interpret documents such as policy and procedure manuals and other
related documents. Ability to respond to common inquiries from other Team Members or guests.
Fluency in English required. Ability to write detailed instructions and correspondence. Ability
to effectively present information in one-on-one and small group situations.

Mathematical Skills & Reasoning Ability:

Ability to basic mathematical calculations. Ability to decipher various reports and maintains
reports upon request.

Physical Demands:
The physical demands described here are representative of those that must be met by the Team Member
to successfully perform the essential functions of this job. While performing the duties of this job the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand walk sit and use hands to finger handle or
feel objects tools or controls. The Team Member is occasionally required to reach with hands and
arms and to sit climb or balance and stoop stretch bend kneel crouch or crawl.

Specific vision abilities required by this job include close vision distance vision color vision
peripheral vision depth perception and the ability to adjust focus. Essential responsibilities
include moderate physical ability such as lift or maneuver at least fifty (50) pounds and
prolonged sitting during the shift.

Work Environment:

The work environment characteristics described here are representative of those that must be met by
Team Members while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment varies. When on the casino floor the noise level
increases to loud. When on the casino floor or other designated areas may be subjected to tobacco
smoke. Must be able to handle intoxicated guests in a professional manner.

Due to the unpredictable nature of the hospitality/entertainment industry Team Members must be
able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race
religion color sex national origin politics marital status physical disability age or sexual
orientation or any other status protected by law. We welcome the strength of diversity in our
workforce.

NOTE: This job description is not intended to be all-inclusive. Team Members may perform other
related duties as required to meet the ongoing needs of the organization.

Required Experience:

Manager