Operations Manager | Full-Time | Chaifetz Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

TheOperations Manageris responsible for overseeing the day-to-day operational functions of Chaifetz Arena which hosts concerts NCAA Division 1 basketball and special events. Under the direction of the Director of Operations and Senior Operations Manager this role leads building conversions event operations housekeeping equipment management and facility upkeep while ensuring a safe efficient and cost-effective operation.

This position plays a critical leadership role in executing events and event conversions maintaining facility standards and supporting the overall success of the arena through strong operational planning staff management and fiscal responsibility.

This role pays an annual salary of $60000-$73000

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until April 17 2026.

This position is based at Chaifetz Arena in St. Louis MO. Chaifetz Arena is on the campus of Saint Louis University and is home to the Billikens Mens and Womens Basketball teams. The arena has a capacity of 10500 for basketball and includes 16 suites Lorenzinis and the 1818 Lounge. Chaifetz Arena is home to a variety of events including concerts family shows and community events.

Key Responsibilities

Event & Facility Operations

• Oversee all operational aspects of events including concerts basketball games and special events.
• Lead and execute building conversions and overnight event changeovers. This includes laying basketball flooring building stages chair sets barricade and bike rack setups and back of house setups. Strong attention to detail is a must.
• Ensure facility readiness cleanliness and safety for all events and daily operations
• Coordinate with internal departments and external partners to support seamless event execution
• Monitor vendor performance and service contracts related to facility operations
• Performs operation of machinery including forklifts and scissor lifts.
• Orders supplies and materials for maintenance and housekeeping programs within budget guidelines; receive and maintain supplies.
• Perform daily walks of the facility inspecting for cleanliness and damages and submit work orders as needed.

Team Leadership & Staff Management

• Supervise and schedule part-time operations and housekeeping staff
• Provide leadership training and performance management to part-time staff
• Enforce policies procedures and safety protocols

Housekeeping

• Manage housekeeping operations equipment inventory
• Liaison with contracted post-clean company to ensure fluid cleaning operations overnight.
• Ensure all equipment is properly maintained stored and deployed for events
• Monitor cleaning supplies and order as needed.

Budget & Financial Oversight

• Assist in developing and managing the Operations department budget
• Monitor expenses and implement cost controls to ensure efficient use of resources
• Participate in purchasing decisions and vendor negotiations as needed

Safety & Compliance

• Ensure compliance with all safety regulations building codes and industry standards

Continuous Improvement

• Identify opportunities to improve operational efficiency service levels and facility presentation
• Support long-term facility planning and capital improvement initiatives

• Bachelors degree in Sports Management Facility Management or related field preferred. Associates degree will be considered.
• Minimum 35 years of experiencein arena stadium or large-venue operations
• Proven experience managing staff in a fast-paced event-driven environment
• Strong knowledge of event operations building systems and facility management best practices
• Demonstrated ability to manage budgets and control operational expenses
• Excellent leadership communication and organizational skills
• Ability to communicate clearly and concisely in the English language both orally and in writing
• Must be organized with a strong attention to detail
• Possess valid drivers license or could acquire
• Possess valid forklift certification or have the willingness to acquire
• Ability to work independently. Must be a self-starter.
• Ability to work irregular hours for extended periods as dictated by events and schedule; (days overnights weeknights weekends. Occasionally holidays).
• Ability to lift/push/pull 50 pounds with or without reasonable accommodations.
• Familiarity with OSHA requirements
• Working knowledge and ability with Microsoft Office products.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.