Customer Product Manager

Job Title: Customer Product Manager (FTC)

BUSINESS FUNCTION: Customer & Commercial
SALARY:52500 - 57000 / Grade: ML2:SB1
ROLE TYPE:Fixed Term Contract (12 months)
LOCATION: York Leeds Manchester
HOURS:37

People come to Northern for journeys they can rely on. Behind every smooth search tap click and ticket is a set of products quietly doing a lot of heavy lifting.

As part of our Commercial & Customer team youd be shaping the digital products that sit across the end-to-end customer journey from how people plan their travel to how they experience it on the day. This role gives you ownership influence and the space to think strategically balancing what customers need with what the business needs to grow sustainably.

Youll work closely with teams across Northern to turn insight data and ideas into products that genuinely make travel easier. Its a role with visibility responsibility and realimpact on how millions of people experience rail in the North.

What youll be doing

Owning the strategy vision and roadmap for key customer products across the journey

Turning customer insight research and data into clear priorities and product decisions

Managing products through their full lifecycle from idea to launch then continuous improvement

Working closely with Commercial Customer Experience Marketing IT Operations and suppliers to get things delivered

Balancing customer experience with commercial value making sure products deliver against key performance indicators

Managing product backlogs writing user stories and overseeing delivery using Agile Waterfall or hybrid approaches.

Owning product and change budgets building business cases and tracking value

Managing third-party suppliers to make sure delivery quality and value stay on track

Line-managing an Associate Product Manager and helping build strong product capability across the business

About you

Product strategy customer focus and clear decision-making those are three things youll bring in spades.

Youll also bring:

Proven experience managing customer-facing products across their full lifecycle

A customer-first mindset with a solid understanding of user experience and how to use data to guide decisions

Confidence working with a wide mix of stakeholders from technical teams to senior leaders

Experience balancing competing priorities budgets and timelines in fast-moving environments

A practical understanding of digital delivery including working with tools like Jira Confluence Miro or similar

People management experience or the confidence to lead and develop others

Experience in rail is useful but not essential. Curiosity commercial thinking and a willingness to learn matter far more.

Whats in it for you

At Northern we dont just value our people - we go the extra mile to support them. Heres a taste of what you can look forward to:

Free Travel: Unlimited free travel for you your partner and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.

Generous Pension Scheme: We top up your contributions by 1.5 times.

Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.

Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.

Electric Car Scheme: Lease a brand new electric or plugin hybrid car.

Exclusive Discounts: From shopping to wellbeing Northern Perks has you covered.

Employee Assistance Programme: 24/7 support for family lifestyle and more.

Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business youre in.

Recognition: We know how important it is to show how much we appreciate our people. Thats why we have our Northern Lights and Northern Sparks Awards recognising and celebrating brilliance every day.

Why Northern

Were more than just a train operator. Were the heartbeat of the North - connecting communities creating opportunities and driving sustainable growth. With 2500 trains running daily were on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825 the first passenger train set off in the North of England after which rail quickly spread across the globe - and this year were celebrating 200 years of the modern railway. As we look back on the historic events that led us here we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern we dont just move people from A to B - were building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if thats something you need. Were also a Level 2 Disability Confident employer so if you meet the minimum criteria for the role well always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background experience or whether you call it a bap barm or cob theres a place for you here in the railway.

Please note that Northern reserves the right to close recruitment forthis role before the published closing date if high volumes of applicationsare received.