Customer Experience Advisor

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Customer Experience Advisor

Support a growing logistics service across Europe hybrid role in CPT

Hybrid/Office R18000 R25000 Netherlands/Belgium hours

About Our Client

Our client is an entrepreneurial logistics services company operating as a transportation reseller across Belgium and the Netherlands with expansion plans into Spain. The company supports a franchise network of Shipping Advisors and operates with a proactive can-do attitude. The environment is fast-paced and hands-on ideal for candidates seeking variety responsibility and impact.

The Role: Customer Experience Advisor

As a Customer Experience Advisor you will play a central role in supporting both Franchise Owners and direct customers across Europe. Working in a dynamic team youll resolve shipping queries proactively manage shipment issues support operational excellence and occasionally assist with admin and system testing. This role exists to ensure smooth delivery operations and maintain high service standards across all markets served.

Key Responsibilities

Bring a minimum of 3 years experience in customer service and logistics operations
Respond to inbound franchise support requests including missed pickups returns claims and tracking issues
Handle direct customer communication for similar shipment challenges
Proactively monitor shipment journeys and resolve potential issues such as missing paperwork
Assist with testing and feedback on internal shipping and admin portals
Perform additional admin tasks and outbound customer outreach during quieter periods

About You

3 years in a customer service role ideally within logistics or shipping
Fluent in English and Afrikaans (written and verbal) with good understanding of Dutch
Strong computer literacy across CRM systems email platforms and the MS365 suite
Friendly professional and proactive attitude with strong attention to detail
Comfortable working in a hybrid environment aligned to Central European Time (8:3017:30)
Hardworking well-spoken and adaptable to a learning-focused entrepreneurial setting

Customer Experience Advisor Support a growing logistics service across Europe hybrid role in CPT Hybrid/Office R18000 R25000 Netherlands/Belgium hours About Our Client Our client is an entrepreneurial logistics services company operating as a transportation reseller across Belgium and the Nether...

Customer Experience Advisor

Support a growing logistics service across Europe hybrid role in CPT

Hybrid/Office R18000 R25000 Netherlands/Belgium hours

About Our Client

The Role: Customer Experience Advisor

Key Responsibilities

Bring a minimum of 3 years experience in customer service and logistics operations
Respond to inbound franchise support requests including missed pickups returns claims and tracking issues
Handle direct customer communication for similar shipment challenges
Proactively monitor shipment journeys and resolve potential issues such as missing paperwork
Assist with testing and feedback on internal shipping and admin portals
Perform additional admin tasks and outbound customer outreach during quieter periods

About You

3 years in a customer service role ideally within logistics or shipping
Fluent in English and Afrikaans (written and verbal) with good understanding of Dutch
Strong computer literacy across CRM systems email platforms and the MS365 suite
Friendly professional and proactive attitude with strong attention to detail
Comfortable working in a hybrid environment aligned to Central European Time (8:3017:30)
Hardworking well-spoken and adaptable to a learning-focused entrepreneurial setting