German Spanish Digital Platform Specialist on Site Lisbon
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Marketing Process Optimization (MPO) Spanish or German
Headline: Master the Ecosystem: Become a Digital Platform Specialist for a Global Tech Leader (Lisbon Office).
Role Overview: As a Digital Platform Specialist you are the technical backbone for business users navigating a world-class advertising and social media platform. You will serve as an expert consultant for high-value clients (agencies and SMEs) in the Spanish or German markets ensuring their digital infrastructure is optimized for success. This is a B2B technical support and consulting role within the MPO Platforms framework.
Detailed Job Responsibilities
1. Technical Troubleshooting & Incident Resolution
- Act as the Tier 2/3 technical expert for platform-related issues including account access API integrations and payment system malfunctions.
- Resolve complex Platform Health issues such as why an ad account was restricted or why a specific automation tool is failing to execute.
- Work directly with internal engineering teams to report system-wide bugs and track them until resolution.
2. B2B Platform Consulting & Onboarding
- Guide new business clients through the technical Setup phaselinking business pages setting up payment profiles and configuring administrative permissions.
- Consult with clients on how to use advanced platform features like Business Manager Catalog Manager or Creative Hub.
- Provide Best Practice advice on platform security such as Two-Factor Authentication (2FA) and permission hierarchies.
3. Workflow Optimization & Process Improvement
- Identify recurring technical friction points within the platform and suggest process optimizations to the Global Product team.
- Support the Migration of clients from legacy tools to new privacy-first platform features.
- Document technical solutions and contribute to a global internal Knowledge Base to speed up future resolution times.
4. Policy & Compliance Guidance
- Help clients understand why their content or platform usage might be violating Global Advertising Policies.
- Educate partners on regulatory requirements (like GDPR or local market laws) to ensure their platform activities remain compliant.
High-Skill Requirements
Linguistic Mastery:
- Spanish or German: Native or C2 level (depending on the market you are applying for).
- English: B2/C1 (Upper-Intermediate) for communication with the global Product Operations and Engineering teams.
Technical Competencies:
- Platform Knowledge: Prior experience with Meta Business Suite Google Ads TikTok for Business or LinkedIn Campaign Manager.
- Support Tools: Comfort using ticketing systems like Zendesk Salesforce Service Cloud or Jira.
- Technical Troubleshooting: A logical approach to solving if/then technical problems.
- Ad-Tech Basics: Understanding of how digital ads are served including an awareness of HTML/JavaScript (basic level) for troubleshooting tracking codes.
Soft Skills:
- B2B Professionalism: Ability to talk to a CEO or a Digital Agency Director with authority and clarity.
- Critical Thinking: You dont just follow a script; you look for the root cause of a technical failure.
- Adaptability: The platform changes every weekyou must be excited about continuous learning.
Career Path:
This role is a fast-track into Technical Account Management (TAM) Product Operations or SaaS Customer Success. You are gaining under-the-hood knowledge of how the worlds most profitable tech platforms actually function.
Key Skills
- Experience Working With Students
- Classroom Management
- Communication skills
- Algebra
- Behavior Management
- Classroom Experience
- Lesson Planning
- Preschool Experience
- Teaching
- Training & Development
- Experience with Children
- Writing Skills
