Sr Cloud Platform Engineer

Five9

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profile Job Location:

Bengaluru - India

profile Monthly Salary: Not Disclosed
Posted on: 10 hours ago
Vacancies: 1 Vacancy

Job Summary

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

As part of the Product Engineering organization the Senior Cloud Platform Engineer will play a key role in building operating and enhancing cloud platform capabilities that support highly available and scalable services. This role focuses on implementation automation and operational excellence working closely with platform SRE and product engineering teams.

We are looking for a hands-on senior engineer who thrives in production environments enjoys solving complex operational problems and contributes to building reliable cloud platforms. This role requires strong execution skills ownership of deliverables and the ability to work effectively in a fast-paced collaborative environment.

Key Responsibilities:

  • Design implement and automate components of large-scale distributed cloud systems.
  • Implement and support PAM solutions primarily on OpenStack ensuring secure and reliable access management.
  • Build tools automation and workflows to improve availability scalability latency and operational efficiency.
  • Work closely with engineering and delivery teams to deploy high-quality software in a fast-paced environment.
  • Monitor production and development environments and implement preventive and corrective measures to ensure platform reliability.
  • Participate in incident response debugging and root cause analysis for production issues.
  • Collaborate across teams to deliver consistent and reliable solutions aligned with.
  • Document designs operational procedures and troubleshooting guides clearly and effectively.
  • Contribute to improvements in reliability metrics such as availability MTTD and MTTR.

Requirements:

  • 57 years of experience in software engineering cloud platform engineering DevOps or production operations.
  • 3 years of hands-on experience supporting systems debugging production issues and working with networking concepts.
  • 3 years of public cloud experience (OpenStack AWS or GCP) with OpenStack experience preferred.
  • Experience implementing and supporting security or access management solutions including PAM.
  • Strong hands-on experience with infrastructure as code and automation using Terraform Ansible and scripting languages (Python Bash or similar).
  • Working knowledge of containerization and orchestration technologies including Kubernetes Helm and Docker.
  • Experience with CI/CD pipelines and Git-based workflows (e.g. GitLab).
  • Strong troubleshooting skills across applications infrastructure and cloud services.
  • Excellent problem-solving analytical and collaboration skills.
  • Strong written and verbal communication skills.
  • BS in Computer Science or equivalent practical experience.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.


Required Experience:

Senior IC

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journ...
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Key Skills

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Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo!

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