Patient Access Supervisor Hospital

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Position Highlights

Monday-Friday 8:00 AM - 4:30 PM occasional evening and weekends

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

• Provide daily tracking of workflow functions and suggests/implements solutions to assure turnaround times are met. Prioritizes workflow and staffing assignments. Maintains statistical information to ensure appropriate staff scheduling for optimum customer service. Reports all operating process issues in a timely and accurate manner to the Patient Access Manager.
• Ensures up-to-date policy and procedures and assists in development of new policies and procedures. Plans develop implement and evaluate goals and objectives policies and procedures in conjunction with leadership and peers.
• Evaluate daily performance of the staff via productivity to ensure optimal efficiency and compliance detects unsatisfactory trends/performance deficiencies; reports these to the Patient Access Manager and institutes appropriate actions.
• Effectively coordinate pre-registration pre-certification pre-authorization payer notification insurance verification financial counseling referrals point of care collections patient access training and denial avoidance.
• Coordinate staff onboarding and in services validate to ensure competencies are obtained. Assist employees with implementations in all aspects of computer software and process projects.
• Create and maintain staff schedule in accordance with budget. Assist in meeting guidelines for reimbursement from government and private providers.
• Demonstrate good rapport continual education updates and cooperative working relationships with physician office staff all hospital departments physicians and co-workers to ensure that all patient access areas operate efficiently in a positive and professional manner.
• Provide timely information to leadership team regarding Patient Access processes staffing and customer service (patients physician office staff all hospital departments physicians and co-workers) issues.
• Responsibilities include interviewing hiring developing training and retaining employees; planning assigning and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

• Associates or equivalent experience in areas of Business Health Information Management or a related field.
• 1-3 years of front-end revenue cycle supervisory/leadership experience in a large healthcare setting
• 1-3 years Proven experience managing multiple projects and personnel management effectively

• Commitment to the daily application of Averas mission vision core values and social principles to serve patients their families and our community.
• Promote Averas values of compassion hospitality and stewardship.
• Uphold Averas standards of Communication Attitude Responsiveness and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles laws regulations and standards associated with but not limited to CMS The Joint Commission DHHS and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.

• Up to 5% employer matching contribution for retirement

• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability Veteran Status or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1- or send an email to .