Primary Details

Senior Credit Controller

Chelmsford/Hybrid

The Opportunity:

As a Senior Credit Controller you will ensure prompt collection and reconciliation of premiums minimisation of bad debts and maximisation of cash flow. Provide experience and support to the management team by ensuring daily and monthly targets are met with problems identified and overcome. To be responsible for developing and maintaining relationships with one or more Client/Broker organisations ensuring that all operational issues are resolved in an efficient and effective manner.

Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

About QBE

At QBE we get to the heart of what matters for our we do it all with a human touch.

Werean international insurer with more than 13000 people working across 26 countries which meanswerebig enough for your ambitions yet small enough for you to make a real exciting momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact at work and in the worldAspart of the QBE teamyoullget to spend every day working with people who are passionatetalentedand kind.

The Role:

• Be aware of the annual business plan for the Underwriting Division/s your role supports.

• Understanding and incorporating the strategies for achieving individual or work unit objectives.

• Take full ownership of the Broker Accounts. Review all escalated unidentified cash or debt where there are collection difficulties to ensure these are cleared at the earliest opportunity. Ensuring all debt is received on the due date and all avenues are explored to collect overdue debt.

• Review Broker statements ensuring that any unreconciled premiums are completed.

• Identify Brokers with high volumes of queries identifying reason for queries enabling development of strategies to eliminate the need of queries in collaboration with all parties concerned.

• Develop maintain and enhance process documentation and user guides following the Document Standards templates.

• Analyze all processes related data highlighting areas of concerns and propose working solutions where applicable.

• Resolve queries and issues that are raised by our internal and external clients as well as our extended team in the GSSC within required timeframes

• Perform any transactional activities that the extended team are responsible for as and when required as part of the Business Continuity process

• Ensure quality and timely data capture across all processes is accurate enabling effective MI.

About you:

• Relationship management experience establishing and maintaining strong business relationships

• Experience working within a credit control function

• Customer service experience with good communications negotiation and influencing skills

• Intermediate level use of MS office applications Word Excel PowerPoint

• Good understanding and ability to analyse detailed reports.

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from

As well as the benefits below we also offer an extensive choice of other options to suit you!

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working - balancing work and life is important so our flexible working opportunities are open to all this can include part-time job share and compressed hours.

Pension you are automatically enrolled into the QBE pension plan which entitles you to receive employer contributions of 10% of your basic salary.

Private medical insurance we fund fully comprehensive private medical cover for you and all the family.

Family friendly policies we offer 26 weeks leave at full pay regardless of gender identity sexual orientation or how you become a parent.

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.

Sustainable investing - we believe sustainable integration is important for long term financial environmental and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint by investing more in green businesses than the broader market so your savings are looking after the planets future as well as your own.
Cycle-to-Work benefit from regular exercise whilst making your commute greener and cheaper select a bike and/or accessories up to the value of 5000.

To find out more visit ourReward Page

Awards &Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

To learn more about our achievements clickhere

Ifyourelooking for a career thatcombines yourexpertiseand your empathy click Applytoday.

Your career. At the heart of it.

Skills:

Adaptability Analytical Thinking Communication Credit Analysis Critical Thinking Customer Value Management Financial Accounting Financial Data Reporting Intentional collaboration Managing performance Prioritization Problem Solving Process Improvements Risk Management Transaction Systems

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.