Mainframe+ETL Production Support SE

Position Description:

Company Profile:

Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .
Job Title: Mainframe ETL Production Support SE

Position: Senior Engineer

Experience: 58 yrs

Category: Application Support / Mainframe

Main location: Hyderabad

Employment Type: Full Time

Qualification:
Bachelors degree in Computer Science Information Technology or related field with relevant production support experience.

Job Description:
Role Overview

The Mainframe ETL Production Support Senior Engineer will be responsible for providing L1/L1.5 production support for banking applications in a high-availability environment. The role requires strong expertise in mainframe operations incident management and application support with the ability to independently analyze and resolve production issues while ensuring system stability and performance.

Key Responsibilities

Provide expert L1/L1.5 production support for critical banking applications.

Handle P1 and P2 incidents through ServiceNow ensuring quick resolution and minimal business impact.

Drive P1/P2 bridge calls and coordinate with multiple teams during critical outages.

Perform application management activities including monitoring issue analysis and production fixes.

Analyze production issues and implement fixes at the application or job level.

Perform daily and periodic health checks for applications and systems.

Monitor applications using Dynatrace or other enterprise monitoring tools.

Support mainframe batch operations and ensure smooth job executions.

Conduct quick job analysis and incident troubleshooting under tight SLAs.

Participate in root cause analysis and documentation of recurring issues.

Required Skills & Experience

58 years of experience in Mainframe and ETL production support roles.

Extensive knowledge of the Banking domain.

Strong expertise in L1/L1.5 production support and application management.

Hands-on experience with IBM z/OS tools (CA7 is mandatory).

Strong knowledge of JCL coding job structure and mainframe operations.

Experience with DB2 utilities and production support activities.

Good understanding of NDM and JCL concepts.

Basic knowledge of SQL and Informatica tools.

Experience handling incidents and service requests in ServiceNow.

Ability to quickly analyze issues and resolve them at the production level.

L1 development or L2 production support experience is mandatory.

Knowledge of monitoring tools such as Dynatrace.

REXX scripting knowledge is optional but considered an advantage.

Preferred Qualifications

ITIL certification.

Experience working in 24/7 production support environments.

Strong communication skills and ability to work under pressure.

Prior experience supporting mission-critical banking systems.

Skills:

• Incident Management
• ServiceNow
• Mainframe

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.