Quality & Compliance Manager

From commercial office space and manufacturing to retail portfolios EMCOR Facilities Services (EFS) manages and supports over 1 billion square feet of facilities space for the nations leading organizations. Utilizing skilled employees best-in-class processes and precise quality control standards we help clients maintain their competitive edge 24/7/365. The result is high-performing facilities that help improve business productivity reduce energy consumption and costs and provide long-term value.

Assumes the overall responsibility for the quality and compliance management of the client account portfolio. The Quality & Compliance Manager is responsible for working with the EMCOR departments account teams and suppliers to ensure work orders are managed within the established KPIs and insuring compliance with Service Provider Social Compliance Standards (SSCS) and local laws. The Quality and Compliance Manager will insure any audits conducted by a third party Customer or internal auditors meet the requirements of the audit. Audits could include a social compliance audit including but not limited to SMETA 4 pillar or SA8000 (SAI) audit. The Quality & Compliance Manager is responsible for managing supplier cost and delivery to all sites. Develop strategies to improve overall reliability and safety of facility. Plan and execution of audits routine maintenance and improvement projects for facility and equipment. The Quality & Compliance Manager will partner with the client team to work together to manage the properties budget and Customer experience. Additionally their responsibilities include: ensuring consistency and high performance of services; developing and implementing quality control processes and standards to meet all audits to include regularly auditing site performance and working to address issues. Occasional Air Travel is required to perform these duties. Unwillingness to travel via Air will disqualify candidate.

• This position will work with sub-contracted vendors to ensure we are providing the client with the best service and cost. Develop an auditing process and establish QBR schedule with account Procurement Specialist for our key vendors to hold them accountable to meeting our customers expectations. Establish quarterly business reviews with our key vendors (top 5-10 vendors) to develop a strong relationship and partnership. Build and develop the EMCOR culture
• Assist Finance Manager and Regional Managers on all financials; including but not limited to monthly billing statements expense forms purchase orders capital forecasting and budget. Work with AP on process improvements with vendors
• Work with Continuous Improvement & Reliability team to develop more efficient processes and procedures for site personnel. Key contributor in training on CMMS system and CMMS system development. Utilize six sigma training as a tool to improve processes and procedures. Own the centralized Fire Extinguisher/system software and insure proper utilization and training across all sites
• Investigate develop and implement projects processes or activities to reduce or contain costs increase quality levels and meet standards. Utilize technical competency relevant work experience and comprehensive / diverse facilities knowledge to generate creative solutions
• Foster a positive work environment with associates and customer. For associates train mentor manage the review process and engage in associate development. For customer develop and maintain a positive relationship that supports open dialogue
• Promote commitment to environmental health and safety by adhering to safety practices investigating concerns and making recommendations

• Bachelors Degree or equivalent combination of education and experience. Must be 21 years old or older
• Minimum of 7-10 years of experience in facilities management
• OSHA 10 hour and/or 30 Hour card. BOMA IFMA LEED Certifications a plus
• Ability to read and comprehend and develop/document instructions including but not limited to safety policies and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in individual and small group situations
• Requires use of MS Project Word and Excel. Experience with Enterprise Software and CMMS required

Please review our Affirmative Action Policy.

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