Associate EUS Technician
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Job Location:
Grand Rapids, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Thinking ahead seeing beyond and building together
Vervint is a purpose-driven global consultancy that is a digital catalyst empowering people and organizations to thrive in the experience-driven world. Vervint offers cross-functional expertise and guidance that goes beyond great tech believing technology thoughtful strategy and human creativity lead to real progress and transformation. With a human-focused approach Vervint provides a roadmap for success inherent in design empathy and ingenuity. Our commitment to purposeful progress gives us a unique ability to thrive at the intersection of technology strategy and experience to create impactful solutions that are more than simply migrating integrating or building tech.
With offices in Michigan and Minnesota and employees across the globe we put people at the heart of everything we do. Our values are part of what makes us different for our employees clients and the communities in which we live and work. At Vervint our purpose is progress and we are out to improve lives by keeping humanity at the core of every solution.
- Perform Tier I level support.
- Assist users who encounter technical issues including problems with computer hardware software networks and other technology-related challenges.
- Diagnose and resolve technical problems by providing step-by-step guidance troubleshooting or escalating more complex issues to senior level team members.
- Maintain detailed records of each support request including the issue description troubleshooting steps taken and the resolution provided.
- Use ticketing system to track and manage support requests efficiently and effectively.
- Support clients through on-call rotation.
- Customer service mindset with an emphasis on empathy problem-solving skills and the ability to communicate clearly and patiently with people of diverse backgrounds and abilities while assisting users.
- Experience with Windows 7 8.1 and 10.
- Experience with commonly used applications including Microsoft Office Adobe products and internet browsers.
- Willingness to participate in an on-call rotation and perform after hours work as needed.
- Mac troubleshooting experience preferred; a willingness to learn is valued.
- High school diploma or equivalent or combination of education and experience. Advanced technical training preferred.
- Launching your career at least 0-2 years of experience with desktop troubleshooting.
You Vervint we embrace all facets of identity that make you - you. From race gender identity and veteran status to disabilities and more your lived experiences enrich everyone around you. We know when we create an environment of safety and respect for individuals and their identities we all do our best work. That is why we celebrate our diversity foster equity and champion inclusion within our company the work we do and our communities. As we work together we commit to continuous growth learning from our mistakes and expanding on our caring culture to bring our values to life.
Vervint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability status protected veterans status familial status membership or activity in a local human rights commission status regarding public assistance orany other characteristic protected by federal state or local laws and will not be discriminated against on the basis of disability.
Required Experience:
IC
Key Skills
- CCTV
- Airport Security
- Analysis
- Higher Education
- Jewellery
- Jboss
About Company
We help market leaders take the guesswork out of growth and strategy by tackling the challenges of digital product development, management and innovation.
