Service Dispatcher Grogans Towne Position Summary
The Service Dispatcher is responsible for coordinating the daily flow of repair work through the service department. This role assigns work to technicians based on skill level and availability monitors shop productivity communicates status updates and helps ensure repairs are completed accurately on time and to Stellantis and dealership quality standards. Key Responsibilities - Dispatch repair orders (ROs) to technicians based on certification skill set and current workload
- Balance the shop schedule to maximize efficiency productivity and on-time delivery
- Monitor technician progress throughout the day; reprioritize work as needed (waiters appointments comebacks internal warranty)
- Communicate repair status and ETA changes to service advisors and management
- Ensure repair orders include correct complaint/cause/correction notes and required documentation for warranty compliance
- Coordinate with parts department to confirm parts availability and reduce down-time
- Track and report key metrics (hours available vs. produced efficiency cycle time bay utilization)
- Support quality control and reduce comebacks by routing work appropriately and verifying completion steps
- Assist with quick lane/express dispatching when applicable
- Maintain a clean safe and organized shop environment and promote consistent process adherence
Required Qualifications - 1 year experience in dealership service operations (dispatching advising warranty admin or shop foreman support preferred)
- Strong understanding of automotive repair workflow and flat-rate operations
- Ability to multi-task in a fast-paced environment and make quick sound decisions
- Excellent communication skills with advisors technicians parts and management
- Proficient with dealership DMSand basic computer skills
- High attention to detail and commitment to accurate documentation
Preferred Qualifications (Stellantis a Plus) - Familiarity with Stellantis warranty processes and documentation standards
- Understanding of technician certifications and skill-based dispatching
- Prior experience managing waiter workflow and appointment load leveling
Physical Requirements - Ability to walk the shop stand for extended periods and lift up to 25 lbs occasionally
- Ability to work in a service shop environment with noise moving vehicles and varying temperatures
Schedule - Full-time; may include rotating Saturdays based on dealership needs
Benefits (edit to match your store) - Competitive pay performance incentives
- Medical/Dental/Vision 401(k)
- Paid time off and holidays
- Employee discounts
- Ongoing training and advancement opportunities
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Service Dispatcher Grogans TownePosition SummaryThe Service Dispatcher is responsible for coordinating the daily flow of repair work through the service department. This role assigns work to technicians based on skill level and availability monitors shop productivity communicates status updates and...
Service Dispatcher Grogans Towne Position Summary
The Service Dispatcher is responsible for coordinating the daily flow of repair work through the service department. This role assigns work to technicians based on skill level and availability monitors shop productivity communicates status updates and helps ensure repairs are completed accurately on time and to Stellantis and dealership quality standards. Key Responsibilities - Dispatch repair orders (ROs) to technicians based on certification skill set and current workload
- Balance the shop schedule to maximize efficiency productivity and on-time delivery
- Monitor technician progress throughout the day; reprioritize work as needed (waiters appointments comebacks internal warranty)
- Communicate repair status and ETA changes to service advisors and management
- Ensure repair orders include correct complaint/cause/correction notes and required documentation for warranty compliance
- Coordinate with parts department to confirm parts availability and reduce down-time
- Track and report key metrics (hours available vs. produced efficiency cycle time bay utilization)
- Support quality control and reduce comebacks by routing work appropriately and verifying completion steps
- Assist with quick lane/express dispatching when applicable
- Maintain a clean safe and organized shop environment and promote consistent process adherence
Required Qualifications - 1 year experience in dealership service operations (dispatching advising warranty admin or shop foreman support preferred)
- Strong understanding of automotive repair workflow and flat-rate operations
- Ability to multi-task in a fast-paced environment and make quick sound decisions
- Excellent communication skills with advisors technicians parts and management
- Proficient with dealership DMSand basic computer skills
- High attention to detail and commitment to accurate documentation
Preferred Qualifications (Stellantis a Plus) - Familiarity with Stellantis warranty processes and documentation standards
- Understanding of technician certifications and skill-based dispatching
- Prior experience managing waiter workflow and appointment load leveling
Physical Requirements - Ability to walk the shop stand for extended periods and lift up to 25 lbs occasionally
- Ability to work in a service shop environment with noise moving vehicles and varying temperatures
Schedule - Full-time; may include rotating Saturdays based on dealership needs
Benefits (edit to match your store) - Competitive pay performance incentives
- Medical/Dental/Vision 401(k)
- Paid time off and holidays
- Employee discounts
- Ongoing training and advancement opportunities
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Job Location:
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
