Critical Care Flight Dispatcher Mercy Health

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Scheduled Weekly Hours:

Work Shift:

Primary Function/General Purpose of Position

Working under the direction of the Mercy Health Life Flight Network (MHLFN) Director of Flight Operations or delegate the Critical Care Flight Dispatcher is responsible for receiving requests for ground and/or air critical services via telephone and radio determining appropriate response entering information in the Computer-Aided Dispatch System selecting and dispatching the appropriate unit(s) to the nature of the emergency.

Essential Job Functions

• Receives all incoming telephone inquiries for critical care assistance regarding patient transport in a timely professional and courteous manner.

• Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration transport teams requesting agencies hospital staff physicians and public safety personnel.

• Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System.

• Maintains all required records and other documentation associated with patient transport and/or the operation of the Communication Center. Ensures all billing paperwork is completed accurately.

• Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures.

• Activates transport teams and accurately relays information concerning the location and condition of the patient when possible. Initiates appropriate protocols regarding notification and determination of patient destination.

• Maintains knowledge of the Mercy Health Life Flight Network Emergency Response Plan. Participates in quality management emergency-procedure testing and annual Emergency Response Plan drills.

• Demonstrates a working knowledge of all policies procedures and protocols for operation of Mercy Health Life Flight Network program and regulated transport activities. Has a functional understanding of state and local EMS regulations local EMS structure and protocol and procedures in service area.

• Demonstrates critical thinking abilities when triaging patient transports and making decisions. Makes decisions in an independent and high stress environment.

• Has comprehensive understanding of operational control requirements as necessary in staffing an operational control center (Reference 14CFR135.77)

This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor subject to reasonable accommodation.

Licensing/Certification

Incident Command Service (ICS) Certifications: 100 200 and 700 (preferred)

Basic Life Support (BLS) (required)

Emergency Medical Dispatcher (EMD) (preferred but required within 6 months of employment)

International Association of Medical Transport Communication Specialist (IAMTCS) Certified Flight Communicator (preferred but required within 12 months of employment)

Ohio Paramedic (preferred)

Education

High School Diploma/GED (required)

Associates Degree or higher (preferred)

Work Experience

1 year of experience in Emergency Medical Systems or healthcare/public safety related field (required)

9 months experience as System Status controller Transport Medicine (preferred)

1 year of previous experience with Federal Aviation Regulations (FAR) 121 or 135 or helicopter air ambulance dispatching or previous EMS/Public Safety dispatching experience (preferred)

Training

Operations Control Specialist Training (preferred but required within 6 months of employment)

Aircraft Dispatcher Certification Course (14CFR Part 65) (preferred but required within 18 months of employment)

Language

None

Mercy Health is an equal opportunity employer.

As a Mercy Health associate youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer
Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
Medical dental vision prescription coverage HAS/FSA options life insurance mental health resources and discounts
Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders
Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .