Quality Manager
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Job description
At TFP we offer all our patients the care understanding and expertise that help to bring dreams to life. We are passionate about what we do which reflects our commitment to creating lives and changing lives.
We are looking for brilliant minds and passionate hearts to help us shape the future of fertility health. Our mission is to use technology to provide parents with a memorable best-in-class fertility journey that leads to the best outcome starting a family!
Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 33 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success.
The Role:
Responsible for leading and maintaining the Quality Management System (QMS) at the clinic (& its satellites) and implementing the system to continually improve the quality and effectiveness of the service provided in accordance with the conditions of the Human Fertilisation and Embryology Authority (HFEA) licence. These conditions must also comply with the guidance on good practice as set out in the HFEAs Code of Practice CQC guidance and all relevant clinical and laboratory EU directives.
The role also includes monitoring of the clinics complaints procedure and assisting the General Manager (GM) with handling complaints. The role includes monitoring of user satisfaction internal and external auditing evaluation of QMS systems and continual improvement. The role is expected to lead the clinic with regulatory inspection preparation lead inspection on the day of inspection and be responsible for ensuring post inspection actions are completed on time.
The role will also require working with the other clinic QMs within the group to ensure Group Quality & Compliance projects are achieved such as unification of and maintenance of group level policy and procedures.
This is a full time position 37.5 hours per week
The Location:
Oxford Fertility was established in 1992 and is one of the UKs longest standing and largest IVF clinics. Due to the passion expertise and reputation of our team the clinic has grown into a leading fertility clinic and offers a full suite of treatment and diagnostic services including PGT. Providing treatment to both NHS and private patients Oxford Fertility performs approximately 1000 fresh cycles and 1000 frozen cycles per year. Conveniently located in a business park situated on the outskirts of Oxford close to junction 8a of the M40 there is ample free parking for patients and staff around the building.
Oxford Fertility also has a 5/5 inspection rating from the HFEA.
Job requirements
Key Responsibilities:
Lead implement and continuously improve the clinics Quality Management System
Ensure ongoing compliance with HFEA licensing requirements CQC standards and relevant legislation
Prepare for lead and manage regulatory inspections and ensure timely completion of post-inspection actions
Plan and oversee internal and external audits including reporting and follow-up actions
Monitor and manage complaints incidents non-conformities and corrective and preventative actions
Maintain clinic-level policies procedures quality indicators and performance reporting
Monitor patient and staff satisfaction and drive service improvements based on feedback
Support the General Manager with complaint handling and governance reporting
Promote a culture of quality safety and continuous improvement through staff engagement and training
Work collaboratively with other Quality Managers on group-level quality and compliance projects
For NHS sites support ICB quality reporting contract requirements and tender activity
Act as an active member of the clinic management team contributing to strategy and operational improvement
Qualifications and Training:
Degree level education or equivalent experience
Recognised management qualification or equivalent experience
Quality Management/Audit training (desirable)
Experience & Knowledge
Management-level experience in service delivery
Experience of complaints management
Experience with Quality and Risk Management Systems including incident investigation
Senior staff management experience
Policy and procedure development experience
Project and change management experience
Experience in complex or regulated environments (desirable)
Knowledge of assisted conception services and regulatory inspections (desirable)
Skills & Abilities
Strong leadership and organisational skills
Excellent written and verbal communication skills
High attention to detail professionalism and confidentiality
Strong influencing and negotiation skills
Advanced IT and data analysis skills
Ability to manage change effectively
Location: TFP Oxford Fertility
Hours: Full Time 37.5 Hours per week
Salary: Competitive (Experience dependent)
Pension: Dual Contribution scheme
Holiday Entitlement: 27 Days Bank holidays (pro rata)
All done!
Your application has been successfully submitted!
Required Experience:
Manager
Key Skills
- APQP
- Quality Assurance
- ISO 9001
- Lean Six Sigma
- PPAP
- Root cause Analysis
- ISO 13485
- Quality Systems
- Quality Control
- Quality Management
- As9100
- Manufacturing
About Company
As one of the largest providers of IVF in the UK and with clinics around the world, here at TFP, our patients receive all the benefits of experience as well as tailored, personal care. Find out more. | TFP | The Fertility Partnership
