Customer Success Manager (Remote)
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Telnyx
Telnyx is an industry leader thats not just imagining the future of global connectivitywere building it. From architecting and amplifying the reach of a private global multi-cloud IP network to bringing hyperlocal edge technology right to your fingertips through intuitive APIs were shaping a new era of seamless interconnection between people devices and applications.
Were driven by a desire to transform and modernize whats antiquated automate the manual and solve real-world problems through innovative connectivity solutions. As a testament to our success were proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us you can be part of laying the foundations for this interconnected future. Were currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
The Role
As a Customer Success Manager youll own two key responsibilities: managing our long-tail customer accounts and ensuring a smooth messaging compliance experience for customers across various channels.
Youll be the go-to resource for community customers navigating platform usage pricing discounts and escalationsidentifying expansion opportunities and looping in sales when appropriate. Youll also support customers through SMS setup compliance reviews and troubleshooting to ensure messaging success.
What youll do
Track daily weekly and monthly metrics tied to community customers (accounts under $5K monthly spend)
Remain responsive and available to maximize customer satisfactionaddressing inquiries technical requests and following through on timelines
Proactively identify issues across your book of customers and engage internal teams to resolve them
Leverage AI to automate and optimize activities and processes
Respond to customer inquiries about messaging compliance content guidelines and registration timelines
Develop strong relationships with key stakeholders establish critical goals and KPIs and help customers achieve their messaging objectives
Review prospective traffic for compliance and work with customers to resolve messaging issues
Coordinate with the Telnyx Messaging Team to ensure a smooth compliance experience
Maintain and manage large datasets while keeping customers informed throughout the process
What youll bring
2 years of customer service experience with a highly technical product or project management experience in a professional setting (telecommunications background is a plus)
Resourcefulnessyoure technically competent and enjoy solving problems for customers and teammates
Advanced organizational and time management skills
Excellent project management abilities developing workflows to increase troubleshooting efficiency while following standard processes
Impeccable written and verbal communicationyoure a strong listener who can stand in your customers shoes
Analytical thinkingability to analyze synthesize and apply information to solve problems swiftly while weighing pros cons and downstream effects
Integrity transparency and a bias toward action
Adaptability and introspectionability to work under pressure and help others
#LI-RH1
Required Experience:
Manager
About Company
At Telnyx, we build voice, messaging, data and wireless services that facilitate high-fidelity, secure and modern modes of communication. As engineers, we develop globally distributed services that empower developers to create applications capable of real-time communication. We have n ... View more
