Rehabilitation Case Coordinator

Health & Care Management LTD (HCML)

Job Location:

Bristol - UK

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Job title: Rehabilitation Case Coordinator

Location: Bristol

Salary: 24500

Status: Full-time permanent

Purpose of Role:

We provide health solutions case management injury rehabilitation and treatment services to the personal injury private medical insurance and corporate markets.

From minor to catastrophic life changing injuries our experience expertise and strong professional relationships in the industry enable us to strike the right balance to get the best outcomes for our rehabilitation clients and those who support and represent them.

As a Rehabilitation Case Coordinator you would be part of a key team communicating and coordinating with patients and third parties supporting their rehabilitation journey.

Key Responsibilities:

We are looking for a Rehabilitation Case Coordinator to join our Treatment Services Team to assist with a range of tasks from managing referrals from insurers and employers to arranging treatment for individuals through our supplier network. Youll be instrumental in ensuring their clients receive the right treatment at the right time.

Every case is different which means this role offers a lot of variety and will see you:

work with some of the top case management professionals helping to manage cases all the way from initial instruction through to completion ensuring all aspects are completed efficiently and accurately.
liaise with insurers solicitors employers and suppliers to take referral details arrange treatment and follow up with clients and customers.
create and manage case information on the bespoke system to ensure a smooth journey for clients and customers.
help manage expectations and any concerns regarding cases by developing and maintaining strong relationships with everyone involved.
use logic and deductive reasoning to establish the cause of any complaints and work quickly to resolve them.
take an empathetic and understanding approach when making decisions regarding an individuals healthcare taking into account the perspective of all parties.

Person Specification:

Experience

Experience in a customer service or administrative role with legal claims or health administration highly beneficial

Demonstrable experience working in a fast-paced and high volume work environment

Skills & Knowledge

Focused on delivering an excellent service with absolute attention to detail and a right first time approach.

Able to take an analytical approach to problem-solving using all the information available to find the best solution.

Attributes

Excited to learn new information and prepared to get to grips with the complex nature of the industry.

Calm and confident in all communication explaining things clearly both over the phone and by email.

Qualifications and Training

Comfortable working with a range of IT systems including Microsoft 365

Benefits

Company pension scheme
Medicash health plan
25 days annual leave Bank Holidays
Birthday off!
Cycle to work scheme
Death in Service
Volunteering days
Buy/sell annual leave
Enhanced Maternity/Paternity leave

Equal Opportunities Statement

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age disability sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships.

Job title: Rehabilitation Case CoordinatorLocation: BristolSalary: 24500Status: Full-time permanent Purpose of Role:We provide health solutions case management injury rehabilitation and treatment services to the personal injury private medical insurance and corporate markets.From minor to catastroph...