Automation Service Manager

We are a full-service HVAC building automation chiller and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated single-source solutions include turnkey in-house capabilities with design assistance as well as engineering applications and automated control systems.

The Automation Service Manager oversees the DDC Service department ensuring efficient operations financial performance and exceptional customer service. This role combines technical expertise in building automation systems (Schneider Delta Distech) with leadership and business development skills to drive growth manage key accounts and implement strategic initiatives. Responsibilities include troubleshooting programming contract management and fostering innovation while mentoring team members and strengthening client relationships.

• Oversee all aspects of the DDC Service department including scheduling dispatching and operational efficiency.
• Provide leadership and mentorship to service technicians fostering technical excellence and customer focus.
• Support technicians in troubleshooting complex DDC systems and programming in plain English.
• Demonstrate proficiency with Schneider Delta and Distech programming platforms.
• Manage department P&L service contract profitability inventory and budgeting.
• Act as the primary point of contact for high-level service contracts and escalated customer issues.
• Stay informed on industry trends technology advancements and regulatory changes.
• Identify and pursue new business opportunities including national accounts and service projects.
• Collaborate with account managers estimators operations and engineering teams for seamless project execution.
• Assist in job walks scope definition and proposal development for large service opportunities.
• Negotiate contracts and close deals to maximize profitability.
• Promote innovation and leverage technology to improve service efficiency.
• Mentor team members and train sales staff on technical strategies

• Bachelors degree in engineering Business or related field.
• 10 years in building automation service operations or related technical leadership roles.
• Strong troubleshooting and programming skills; familiarity with Schneider Delta and Distech systems; ability to program in plain English.
• Proven experience managing P&L budgeting and service contract profitability; strong understanding of business development strategies.
• Proficiency in Microsoft Office Suite; experience with building automation software and service management tools.
• Excellent communication leadership and customer service skills; ability to handle escalated issues professionally; strong strategic thinking and market analysis capabilities.

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Compensation Range: $125000 - $150000 per year

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan College Coach and employee assistance program.