Customer Care Delivery Specialist in HR Services with English and French

Customer Care Delivery Specialist in HR Services with English and French

Our story

At Alight we believe a companys success starts with its people. At our core we Champion People help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.

Our Values:

Champion People be empathetic and help create a place where everyone belongs.

Grow with Purpose be inspired by our higher calling of improving lives.

Be Alight act with integrity be real and empower others.

Its why were so driven to connect passion with purpose. Our teams expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions for life.

With a comprehensive total rewards package continuing education and training and tremendous potential with a growing global organization Alight is the perfect place to put your passion to work.

Join our team if you Champion People want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at .

Responsibilities:

As aCustomer Care Delivery Specialist in HR Services with French and English your responsibilities will include:

Providing support for the clients employees who contact us with questions about HR procedures or their employment benefits through various channels (phone webchat or other). Queries may cover the following topics: salary and pay-slip questions onboarding holiday/leave of absence allocation and conditions overtime and many others

Explaining how to use the online HR systems

Investigating more complex cases.

Requirements:

Excellent English: C1 minimum

Excellent French: C1 minimum

Adaptability and attention to details

Excellent written and verbal communication skills

Self-motivation and willingness to learn

Experience in Customer Care is a plus but not required. We will teach you all you need to know.

We Offer:

Salary: 5000 PLN gross

Language allowance: 2000 PLN gross.

Quarterly bonus starting from 750 PLN gross

Private medical care life insurance pet insurance

Benefit platform (MultiSport card tickets vouchers and many more)

Permanent contract and comprehensive rewards package

Career Growth Opportunities

Work-Life Balance

Remote or Hybrid work

Additionally you can expect:

Extensive ongoing training program

Work in an international team

Great work atmosphere; we value our positive and productive work environment open and honest communication and are committed to excellence

Opportunities to engage in many events activities and charity initiatives

Modern office in a convenient location in Kraków.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued respected and supported. We know that diverse teams are stronger more innovative and more successful.

At Alight we welcome and embrace all individuals regardless of their background and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter more inclusive future.

As part of this commitment Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring reasonable accommodation is needed please contact .

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex race color religion creed national origin ancestry age physical or mental disability medical condition pregnancy marital or domestic partner status citizenship military or veteran status sexual orientation gender gender identity or expression genetic information or any other legally protected characteristics or conduct covered by federal state or local law. In addition we take affirmative action to employ disabled persons disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs practices and observances unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries partners or purchasers of Alight business units.

We offer you a competitive total rewards package continuing education & training and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries partners or purchasers of Alight business units.