Sr Associate, Service Ops Support
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Date Posted:
Country:
United States of AmericaLocation:
OT410: TAT - ATLANTA GA 840 Franklin Court Suite 200 Marietta GA 30067 USAMoving people. Shaping the future. At Otis we take pride in leading the industry we founded and theres never been a better time to join our team. We are the leader in elevators escalators and moving walkways. Were seeking a Sr Associate Service Operations Support who is ready to help us deliver on our commitments today plan our strategy for the future and leave their fingerprints on the organization for years to come.
Otis Elevator Company is searching for a highly motivated Service Ops Support team member to oversee coordination of activities for the Service Service Ops Support team member will ensure efficiency cost containment and customer satisfaction.
What youll do:
Manage field focused tasks supporting field ops managers supervisors mechanics allowing them to spend time in the field.
Support Operating Territory billable and non-billable repair documentation and scheduling based on contractual requirements.
Support the team in tracking safety protocols including monthly minutes accident filing and coordinating follow up on safety testing requirements
Ensure that material and labor cost align with monthly targets
Manage customer billing to include tracking sales/margin and assist in inventory review and cleanup
Report on performance to estimate on elevator repairs and distribute to appropriate parties as needed
Enter and open purchase orders track error status and accrual clean up and resolve vendor issues
Perform iPhone Application system data management
Organize warehouse audits inventory and shipping
What You Will Need to be Successful:
High school diploma or equivalent required; bachelors degree preferred
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Need to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
Strong leadership skills and goal-orientated with strong time management and organizational skills
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Required Experience:
Senior IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
Otis is a leading manufacturer and maintainer of Elevators, Escalators, Moving Walkways with world class modernization tools & service packages for buildings
