Localization Program Manager Localisation Technologies Specialist (Hybrid, Mexico City)

Location: Mexico City (Hybrid 2 days per week in office)

With millions of diners 60000 restaurant partners and 25 years of experience OpenTable part of Booking Holdings Inc. (NASDAQ: BKNG) is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most their team their guests and their bottom line while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. Youll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others and it defines our culture.

The Role:

The Localisation Team is a multicultural and complementary team of Localisation Program Managers and linguists passionate about building a quality native experience for users all over the world.

You will be responsible for owning our nextgeneration localisation technology stack (Language AI automations and integrations) and optimising processes to balance quality speed cost and partner happiness. This role reports to the Localisation Program Manager.

Localisation professionals at OpenTable own project handling delivery workflow and quality optimisation for a specific business area working in close collaboration with the relevant teams across the business. This role focuses specifically on the NextGen Localisation Tech pillar of the Localisation Strategy (Language Tech programme connectors and dashboards).

An analytical mind effective communication outstanding project management and problemsolving skills as well as an indepth knowledge of localisation technology and internationalisation are important to this role.

Main responsibilities

• Own the Language Tech programme (NMT/MT engines evaluation and tuning) and related localisation automations.
• Define and improve routing rules (e.g. MT/MTPE vs humanonly) to balance quality speed and cost.
• Partner with Engineering on localisation connectors and services (e.g. Git/Mercury/Phrase design and CMS integrations).
• Monitor localisation tech performance (automation success TAT cost/word edit distance LQA) and drive databased improvements.
• Maintain and evolve localisation dashboards and tooling to provide realtime visibility into status and SLAs.
• Analyse problems in current workflows and tools provide recommendations and implement scalable solutions.
• Support the localisation team with configuration troubleshooting and continuous improvement of localisation tools and integrations.
• Contribute to documentation and best practices for localisation technology and workflows.

Please apply if:

• Minimum 7-10 years of localisation project programme or technology management experience (clientside preferred).
• Strong experience with TMS / CAT tools (e.g. Phrase) and localisation workflows.
• Exposure to Machine Translation / NMT and postediting within localisation workflows.
• Good understanding of internationalisation (i18n) and how it impacts localisation tooling and automation.
• Excellent problemsolving skills and strong analytical skills; comfortable working with metrics and dashboards.
• Excellent verbal and written communication in English.
• High sense of ownership attention to detail and a growth mindset.

Preferred skills

• Experience designing or operating MT/MTPE routing rules or quality prediction / riskbased workflows.
• Experience with LQA and working closely with quality or vendor managers.
• Experience collaborating with Engineering teams on connectors APIs or automation (e.g. Gitbased flows).
• Experience with Jira (or similar) for workflow and ticket management.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Christmas Bonus - 30 days
• 20 days of paid time off a year
• 25% vacation premium
• Private health dental and life insurance
• Monthly social events and happy hours

Work Environment & Flexibility

At OpenTable we pride ourselves on fostering a global and dynamic work environment. As a team member with us you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours there will be instances where you are expected to manage communications - via calls Slack messages or emails - outside of regular working hours to effectively collaborate with international colleagues respond to restaurant partners and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

Were committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table so were building a team as dynamic as the diners and restaurants we serveand fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process or on the job were here to support you. Please reach out to your recruiter to request any accommodations.