Order Fulfilment Specialist

Your role:

In this role you will play a key part in strategic initiatives that enhance customer experience and improve the efficiency of the Personal Health supply chain. Your work will help optimize operations improve product availability and ensure seamless delivery of solutionspositively impacting patients healthcare providers and communities worldwide.

You will collaborate closely with supply chain managers demand planners sales teams logistics partners and senior leadership. This role provides strong opportunities for growth through exposure to advanced supply chain tools crossfunctional projects and development in project management and strategic thinking. This role supports Singapore & Malaysia Markets .

Key Responsibilities:

• Manage endtoend order processing including order entry tracking fulfilment and invoicing.

• Respond to customer inquiries provide order status updates and resolve orderrelated issues.

• Work closely with sales logistics finance and planning teams to ensure accurate and timely execution of customer orders.

• Troubleshoot and resolve discrepancies delays and inventory shortages.

• Coordinate with logistics partners to manage shipping timelines and transit-related issues.

• Analyze order data generate performance reports and recommend process improvements.

• Prioritize and manage multiple orders in a fastpaced environment while ensuring accuracy.

Youre the Right Fit If You Have:

• 3-5 years of relevant experience in Order Processing & Fulfilment customer communication and crossfunctional collaboration.

• Strong analytical and problemsolving skills with attention to detail.

• Basic understanding of supply chain and logistics including coordination with logistics partners.

• Ability to multitask prioritize and work efficiently under time pressure.

Skills & Competencies

• Order Management (Fulfilment & Processing)

• SAP

• Excellent communication skills

• Customer Service Orientation

• Logistics fundamentals

• Problem-solving techniques

• Excel; Macros & Power BI (added advantage)

Education

• Bachelors degree preferred

• Masters degree in Supply Chain Management is an added advantage

How we work together
We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the companys facilities.
Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.
This is an office based role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more aboutour business.
Discoverour rich and exciting history.
Learn more aboutour purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with carehere.

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