Practice Manager (FTC)

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary: Competitive Depending on Experience

Hours: Monday to Friday 9am to 5pm

Location: 40 Grosvenor Place London SW1X 7AW

Contract: Up to a 12 month FTC

What are we looking for

Cleveland Clinic is a consultant-led global healthcare organisation that attracts the best clinicians in their respective fields. Everything we do is supported with research medical education technology and leadership at all levels.

We are looking for a Practice Manager for ahigh volume Orthopaedic Surgeons within our Integrated Surgical Institute. It is a busy practice and the Practice Manager will be responsible for the coordination of patient appointments and activity relating to the patient visits and surgical procedures such as liaising with patients scheduling appointments investigations and dealing with all related correspondence.

The role will also require effective and sensitive communication with patients to provide a world class service and patient addition we are looking for someone with excellent communication skills able to engage with other clinicians general practitioners and patients in order to build strong relationships to support the practice.

What makes us different

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment where caregivers are encouraged to grow their expertise across multiple specialties and in collaboration with expert clinicians. Our Mission Caring for life researching for health and educating those who serve assures our unwavering commitment to professional development.

What will your duties include

• To act as point of contact for patients consultants and referrers into the practice.
• To facilitate and organise all patient documentation records such as patient care records medical notes correspondence and letters between consultants clinicians and patients.
• Resolve patient issues to ensure consistency in quality procedure and policy application.
• Serve as an administrative point of contact and act as a liaison between the patient and consultant. Support the consultant and patient with queries relating to the patient treatment pathway. Work collaboratively with the wider teams and provide guidance to the patient as appropriate to facilitate a seamless patient journey.
• Correspond with patients professionally and efficiently via telephone e-mail and letter. Correspond with General Practitioners Consultants Clinicians and other Caregivers where required.
• Compose and prepare a variety of correspondence (e.g. medical reports forms presentation materials messages etc.)
• To provide and receive complex information on a daily basis. To exercise initiative and judgment based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical nature.
• Communicate effectively with other relevant hospital departments professionals health insurance companies Global Patient Services etc. to facilitate the patient journey.
• Provide advice and support to self-funding patients patients and insurers in relation to Private Medical Insurance in respect of costs.
• Organise patient appointments investigations and hospital admissions as and when required.
• Manage and prioritise multiple assignments simultaneously and effectively. Manage and edit consultant schedules consultant diaries arrange and schedules meetings coordinate patient appointments and respond to queries from patients staff and others.
• Support patient navigation by ensuring patient information required on the day of clinic is available and on hand and relevant clinical information or results are entered onto the in-house electronic medical records system (EPIC).
• Work with Global patient Services to ensure that overseas patients have arranged the appropriate tests and investigations prior to attendance to facilitate efficient use of time.
• Organise and schedule emergencies that may arise and arrange emergency admissions and emergency transfers where required.
• Use in-house electronic medical records system (EPIC) to store and retrieve clinical information and appointments; navigate the hospital database system to effectively and accurately obtain and review patient information create new appointments order tests and investigations etc.
• Request and record consultant availability/leave via relevant systematic processes i.e. QGenda or other systems as required
• Maintain patient confidentiality and adhere to data protection principles at all times.
• Work collaboratively within a team.
• Coordinate and lead on quality and service audits in order to further improve the service.
• Assist and undertake other duties as required by the Divisional Institute Manager.
• Other duties as assigned

What we need from you

• Extensive experience as an Executive Assistant/Client Relationship Manager (essential)
• Experience of using ITSystems (essential)
• Experience in budget and financial oversight (essential)
• Experience of business development (essential)
• Experience working in a private healthcare setting (desirable)

What can we offer you

As a private hospital with no shareholders we reinvest all profits back into our organisation. This allows us to provide meaningful tailored support and development opportunities for our caregivers - alongside a range of benefits including:

• 25 days annual leave plus Bank Holidays
• Double-matched salary exchange pension contribute 5% and well contribute 10%
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health coaching and EAP support
• Earned Wage Access - get early access to part of your pay when needed
• Access to discounts on food retail and more

Who we are

Cleveland Clinic is one of the leading providers of specialised medical care in the world providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history our Patients First philosophy is at the heart of everything that we do.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Lets deliver World Class care together!

As an equal opportunities employer we aspire to work together to promote a more inclusive work environment which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure so far as practicable that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.