Senior Service Director
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Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
The Senior Service Director will demonstrate accountability for Customer functional business and company objectives in KSAB this role you will integrate and drive processes that meet business and customer needs across the organization manage complex issues be involved in short and long term planning and execution and contribute to the overall business strategy.Job Description
As the Senior Service Director you will:
- Set the tone for EHS with a SAFETY first always mindset
- Own SIOP for KSAB portfolio
- Work with the HQ teams to explore growth opportunities both providing input on what the regions needs are as well as executing offerings
- Drive short and long term business planning (i.e. Op Plan SII etc.)
Drive operational excellence and rigor on Safety Quality Delivery Cost Culture and leverage key productivity tools in lean and quality to deliver process excellence across all KSAB ITR.
- Own and drive a cash target (including inventory) and resolve key past due or collection
- Own and drive all warranty items for the new sites through partnering with other leaders in KSAB
- Track performance in key areas such as EHS customer satisfaction productivity outageplanning FieldCore team management and talent development
- Drive improvement through identification and implementation of corrective and preventative action
- Establish and drive effective targets for Injury & Illness (I&I) near misses observations etc.
- Team with Sales to develop the long-term growth strategy both transaction and contractual and drive Inquiry to Order (ITO) deal development long term strategicpartnerships and deal closure
- Work closely with Services leadership to investigate analyze and resolve customer issues in atimely manner
- Develop the next level of Services leadership and talent
- Be responsible for hiring training and development mentoring salary planning performance andcareer assessment and disciplinary actions as required for assigned direct reports
- Align CPM/CSMs by customer to most effectively fulfill on Gas Power Services (GPS) product line offerings and customer satisfaction
- Work with GPS team to understand both short and long term outage forecast resource needs and assist with plan for adequate resourcing
- Work with the local area sales team to develop retention growth risk and fulfillment strategies
- Own margin review input / output integrated outage forecasting jointlywith Risk Sales Commercial Operations and Marketing teams as appropriate
- Review / validate Outage Tracker On Track compliance and Event Vision inputs
- Be responsible for backlog forecasting pipeline and weekly financial tracker updates for Gas Power financials
- Understand trends and drivers and effectively communicate risks opportunities changes andkey gap closure activities issues
Required Qualifications:
- Bachelors degree from an accredited university or college.
- Minimum of 5 years of experience in Gas Power Services in MENA
- Engineering or Business experience with technical knowledge of power plant equipment with gas turbine steam turbine or generator experience.
- Fluency in Arabic and English.
- Ability and willingness to travel up to 40%.
Desired Characteristics
- Bachelors Degree in Engineering is a plus.
- Strong leadership / influence and business / commercial skills
- Preferred candidates will be from Gas Power services team in MENA
- Profit & Loss (P&L) leadership experience which includes short and long-term business planning
- Contract negotiations experience contractual services experience is preferred
- Ability to communicate effectively at all levels of the customers and GEVs organizations
- Experience in developing and maintaining customer relationships
- Team leader in a dynamic energetic and proactive.
Additional Information
Relocation Assistance Provided: Yes
Required Experience:
Director
Key Skills
- FDA Regulations
- Management Experience
- Manufacturing & Controls
- Biotechnology
- Clinical Development
- Clinical Trials
- Drug Discovery
- Project Management
- Filing
- Team Management
- Leadership Experience
- Chemistry
About Company
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