• Influence claims outcomes across major personal injury schemes
• Advanced analytics modelling and performance insight focus
• Hybrid working strong learning support and career progression

About the Role

As a Senior Claims Performance Analyst you will support bestinclass claims and injury management by delivering dataled insights that shape behaviours processes and decisions. Working closely with Claims Finance Analytics and Actuarial teams you will help improve customer outcomes operational performance and longterm scheme sustainability across personal injury portfolios.

What Youll Do

• Design and deliver performance metrics that monitor and improve claims and injury management outcomes across schemes using internal and external data sources
• Provide monthly performance insights trends and analysis that support financial objectives and improve customer outcomes
• Conduct deepdive investigations into underperforming segments of the claims value chain identifying drivers and practical improvement opportunities
• Develop modelling and projections to assess operational initiatives validate business cases and inform future decisions
• Support industry benchmarking and translate insights into clear actions behaviours and performance measures
• Communicate insights with influence supporting leaders to identify barriers and implement effective remediation strategies

What Youll Bring

• Strong general insurance or financial services knowledge
• Bachelors degree in Business Commerce Actuarial Statistics or related field
• Demonstrated experience delivering claims performance analysis insights and recommendations that drive measurable outcomes
• Strong analytical capability including modelling investigations and interpretation of complex datasets to inform decisionmaking
• Experience partnering with Claims Finance Actuarial or Analytics teams to embed performance frameworks into daytoday practices
• Ability to communicate complex insights clearly to senior stakeholders supporting alignment and informed action
• A curious and customerfocused mindset with the ability to prioritise effectively and work collaboratively across teams

What Youll Enjoy

Access our award-winning Shine platform your central hub for exclusive perks wellbeing support career development and recognition. Shine has been recognised for excellence in employee experience making it easier than ever to access what matters most to you.

• Paid study support career breaks on-the-job learning and a $1000 referral bonus for eligible employees
• Free wellbeing coaching a dedicated Employee Council and confidential EAP access
• Discounts at 400 retailers insurance savings gym memberships and reduced super fees
• Paid volunteer leave donation matching and unlimited emergency response leave
• Performance-based bonuses and Suncorp shares for eligible employees
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits: Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation. To apply for this opportunity please submit your application directly via the link provided.

Advertised: 19 Jan 2026 AUS Eastern Daylight Time
Applications close: 19 Feb 2026 AUS Eastern Daylight Time