Recovery Claims Manager, Pacific

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At AIG we are reimagining the way we help customers to manage risk. Join us as our Claims Recovery Manager Pacific to take your Recoveries career to the next level with a global market leader.

AIG Australia is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the worlds most far-reaching property casualty networks. AIGs General Insurance offers a broad range of products to customers through a diversified multichannel distribution network. Operating for more than 50 years AIG has established a reputation as a leading insurer and ally to our multinational corporate and SME clients.

Make your mark in Recovery Claims

Our Claims teams are the proven problem solvers of choice for clients delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership we take pride in delivering responsive fair and professional service with empathy and efficiency.

How you will create an impact

The role manages the Australia & New Zealand Claims Recovery team that comprises 2 Recovery Technicians located in Melbourne Australia. The role reports into the Regional (APAC) Fraud & Recovery Manager. As a Recovery Leader you will be the dedicated point of contact for Australia & New Zealands claims recoveries a portfolio with high volume breadth and variety of complex Commercial recovery claims.

Key accountabilities will include but not limited to:

• Manages the day-to-day operations of the Recovery Team

• Timely accurate and customer focused claim resolution maximizing subrogation opportunity and return and mitigating vendor and legal expense.

• Performs all functions of recovery on assigned files of Major Loss/Complex claims including initial file review for subrogation opportunity demands arbitration referrals to counsel negotiation/ settlements and delivers effective vendor and litigation management where required.

• Maintains current knowledge of jurisdictions and changes in applicable laws that may affect recovery efforts and/or impact recovery results.

• Engages business stakeholders and provides effective communications on recovery key performance metrics and ad-hoc case updates as/when required for key accounts customers brokers.

• Delivers technical training to colleagues within recovery claims and external contacts as appropriate with a focus on recovery detection/ recognition and handling.

What youll need to succeed

• Demonstrated experience leading and managing a Recovery Team

• Well-developed expertise and technical knowledge on higher value complex claims particularly Property Casualty Financial Lines

• Thorough knowledge of Australia and New Zealand legal / regulatory and litigation / procedural requirements. Broader knowledge extending into Asia is a plus.

• Experience in negotiation mediation arbitration and ADR skills on higher value complex claims

• Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement

• Ability to contribute and collaborate effectively within a team environment and with internal/external stakeholders at all levels.

• Excellent communication skills (both written and verbal)

• Continuous improvement mindset and change adaptability. Motivated to pursue positive change and work with employees in facilitating recommended changes.

• Ability to multi-task and organised at weighing and managing priorities

• Strong work habits focusing on safety quality productivity risk/ compliance customer focus

• Legal or Bachelors Degree/ equivalent required

Ready to make change happen We would love to hear from you.

At AIG we value in-person collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .

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