Collection Supervisor in Training

Location: Springfield OR office or Remote in AZ TX FL only

Professional Credit is a leader in the accounts receivable management industry dedicated to providing compassionate and effective financial solutions. We are seeking a Call Center Collections Supervisor in Training to lead motivate and develop a high-performing collections team. This training program provides comprehensive exposure to all phases of collections including the art of collections compliance legal processes and departmental operations.

During the program one will build strong working relationships develop technical proficiency across all verticals and actively contribute to continuous improvement initiatives.

Key Responsibilities:

• Assist in overseeing daily collections operations ensuring compliance with company policies and regulations.
• Support mentor and motivate collections representatives to achieve performance goals.
• Monitor and analyze collection metrics to improve efficiency and effectiveness.
• Handle escalated customer interactions with professionalism and problem-solving skills.
• Participate in in-depth overview with all departments including but not limited to Legal CHD Trust and Client Experience.
• Collaborate with management to implement process improvements and training programs.
• Participate in leadership training and development to transition into a supervisory role.

Qualifications:

• Previous experience in collections customer service or related field preferred.
• Strong communication problem-solving and interpersonal skills.
• Ability to work in a fast-paced goal-driven environment.
• Leadership potential with a willingness to learn and grow.
• Proficiency in Microsoft Office and familiarity with collections software is a plus.
• Embody Professional Credits Core Values
• Sound decisionmaking skills and the ability to navigate challenging or stressful situations.
• Ability to work under pressure meet deadlines and adapt to changing priorities in a fast-paced environment.
• A high level of integrity honesty and accountability in all aspects of work.

Why Join Us

• Career development and leadership training opportunities.
• Competitive compensation.
• Great benefits (health dental & vision Insurance) & traditional 401k/Roth Plan
• Work/Life balance with Paid Time-Off and paid Holidays.
• Supportive and team-oriented work environment.

If you are ready to take the next step in your career and grow into a leadership role we encourage you to apply!

See what its like to work at Professional by visiting our website and check out our video: do we offer you:

• Competitive compensation structure with bonus incentive program
• Medical dental and vision insurance
• 401k/Roth plan
• Paid Time-off and Holiday pay
• Volunteer and Community Outreach Programs
• Casual call center environment conveniently located on the EMX line with a free bus pass.

See what its like to work at Professional by visiting our website and check out our video: today to get your career started by sending your resume to: .

Visit us at Experience:

Manager