Technology Specialist
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Job Summary
Position Title: Technology Specialist
Compensation:$27-$38 per hour based on experience
Status:Part-Time 20-30 per week
Category:Non-Exempt
Reports to:Chief Technology Officer
Location:Mercer County NJ
What We Offer:
- Top 401k plans in the industry-Employer contribution of 5% and 6% match for a total of 11%
- Paid Time Off: Personal Vacation & Sick; Paid Holidays
Who We Are:The Arc Mercer is a trusted leader in providing comprehensive support and services for individuals with intellectual and developmental disabilities (IDD) across Mercer County. For over 70 years we have been dedicated to creating a more inclusive community by empowering individuals to live fulfilling and independent lives.We are also proud to have a fully staffed agency with low turnover.
Job Summary
The Technology Specialist ensures the smooth reliable operation of our computers phones and related technology systems. This role provides firstline technical support manages our help desk ticketing system and equips staff with the tools they need to serve our clients effectively. The ideal candidate is proactive organized and committed to helping others succeed through technology. By keeping our systems running efficiently and training staff on new and existing tools the Technology Specialist plays a key role in advancing our mission.
Key Responsibilities
- Frontline technical support: Serve as the first point of contact for all IT support requests managing and prioritizing the ticket queue to maintain an organized daily workflow.
- Hardware and software setup: Configure and maintain computers phones printers and related systems; troubleshoot issues and perform routine updates.
- Employee onboarding: Lead technology onboarding for new staff ensuring smooth setup and providing userfriendly training on essential tools and systems.
- Documentation and inventory: Create and maintain clear comprehensive documentation for systems procedures and infrastructure including knowledgebase articles and equipment inventory.
- Operational support: Monitor the IT inbox support and cyber security systems during business hours. Provide onsite assistance for urgent issues as needed.
- Independent task management: Balance multiple priorities while working independently in a fastpaced environment.
- Perform other job related duties as assigned.
Qualifications
- Education: Associates degree in Information Technology Computer Science or related field preferred; equivalent experience considered.
- Experience: 3 years in IT support or a help desk environment.
- Technical skills: Proficiency with Windows operating systems Google Workplace PF Sense Cisco Meraki Microsoft Admin Suite Zoho MDM and basic networking and cybersecurity concepts.
- Communication: Strong customer service skills with the ability to explain technical information to nontechnical users.
- Driving requirements: Valid drivers license with no more than three suspensions and/or points within the past three years.
- Problemsolving: Excellent troubleshooting organizational and timemanagement abilities.
Why Join UsAt The Arc Mercer youll be part of a mission-driven organization where your work truly makes a difference. Join a supportive professional environment that values growth collaboration and the power of inclusion. Here youll have the opportunity to empower individuals to achieve their fullest potential while building your own skills and career through ongoing training and development.
If youre passionate about helping others thrive in the workplace and the community we invite you to bring your talents to our team. Together well create meaningful opportunities and make a lasting impact. Join us at The Arc Mercer-where every day is an opportunity to change lives.
Have QuestionsEmail us ator callfor more information.
We are committed to providing an inclusive and accessible hiring process. If you require a reasonable accommodation or assistance with your application please contact us at
Pre-Employment Requirements: All offers of employment are contingent upon the successful completion of a background check drug screening physical exam PPD test and verification of an acceptable driving record.
Equal Opportunity EmployerThe Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Required Experience:
IC
Key Skills
- Computer Hardware
- IT Experience
- Network Administration
- Network Support
- LAN
- Computer Networking
- Computer Skills
- Windows
- Sharepoint
- Teaching
- Operating Systems
- Leadership Experience
