Shift Lead

Rogers, AR - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Free food & snacks
Free uniforms
Training & development

Job Summary

We are looking for a reliable motivated and service-oriented Shift Lead to join our café team. The Shift Lead plays a vital role in ensuring smooth daily operations maintaining excellent customer service standards and supporting the management team in achieving store goals.
This position involves opening and closing the café supervising staff during shifts overseeing product quality and ensuring a welcoming and efficient environment for both customers and team members. The ideal candidate will be a strong communicator lead by example and bring a positive hands-on attitude to every shift.

Responsibilities (General)

-Prepare and serve coffee espresso drinks teas and other beverages to café standards

-Greet customers warmly and provide menu recommendations as needed
-Operate coffee machines grinders and other café equipment safely and efficiently
-Maintain cleanliness and organization of the café including workstations and seating areas
-Handle cash and process transactions accurately using POS systems
-Restock supplies and assist with inventory management
-Follow food safety and sanitation guidelines
-Collaborate with team members to ensure smooth daily operations
Responsibilities (Shift Lead)
-Open and/or close the café ensuring all operational procedures are completed accurately and securely
-Lead and support baristas and other team members during shifts to maintain high service and product standards
-Assist in training coaching and motivating staff to deliver excellent customer experiences
-Handle cash management including register balancing and deposit preparation
-Monitor inventory and restock supplies as needed to support smooth operations
-Ensure cleanliness organization and compliance with health and safety guidelines
-Resolve customer concerns quickly and professionally
-Communicate effectively with management regarding staffing supplies and operational needs

Qualifications

Have knowledge of service and food and beverage generally involving at least 1 year of FOH operations.
Team player
Coffee shop experience is preferred.
Possess excellent basic math skills and have the ability to operate a cash register or POS system.
Basic problem-solving and conflict resolution skills are needed.
Dependable punctual and able to work flexible shifts.
Strong organizational and multi-tasking skills.
Passion for coffee customer service and fostering a positive work environment.

Compensation: $11/hour (plus tips)

PJs Coffee of New Orleans was founded in 1978 by Phyllis Jordan a pioneer in the coffee industry who embraced high-quality beans superior roasting methods and a pure passion for the art of coffee making. Today PJs Coffee is recognized for harvesting roastingand personally crafting gourmet drinks using only the top 1% of Arabica beans and delicious organic addition our selection of fresh breakfast pastries and hot breakfast sandwiches makes for the perfect beverage pairing.

PJs Coffee carries a complete line of espresso-based beverages flavored coffee and award-winning Original Cold BrewTM Iced Coffee. PJs Coffee is committed to bringing our customers the freshest coffee possible while developing programs to ensure quality of life is improved through community initiatives and by supporting local school programs.

Compensation: $11.00 per hour

PJs Coffee carries a complete line of espresso-based beverages flavored coffee and award-winning Original Cold Brew^TM Iced Coffee. PJs Coffee is committed to bringing our customers the freshest coffee possible while developing programs to ensure quality of life is improved through community initiatives and by supporting local school programs.

Benefits:Free food & snacksFree uniformsTraining & developmentJob SummaryWe are looking for a reliable motivated and service-oriented Shift Lead to join our café team. The Shift Lead plays a vital role in ensuring smooth daily operations maintaining excellent customer service standards and supportin...