Lead Account Manager (IT consultancy services)

Others - Switzerland

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

Key Responsibilities:

Customer Relationship Management
- Serve as the main contact for assigned customers ensuring continuous and proactive communication.
- Build and maintain strong long-term customer relationships based on trust and mutual success.
- Identify customer needs goals and pain points and translate them into actionable insights for internal teams.
Customer Engagement and Ideation
- Explore and support customer-driven ideas helping shape them into feasible solutions.
- Collaborate with customers to identify innovation opportunities and value-added services.
- Act as a liaison between customer stakeholders and internal technical or delivery teams.
RFP and Requirements Support
- Support the preparation and response to RFPs RFIs and RFQs by gathering and clarifying requirements.
- Facilitate workshops or meetings to refine scope and align customer expectations.
- Ensure that all proposals and solutions are accurately aligned with customer business needs.
Project and Delivery Support
- Work closely with project and delivery teams to ensure customer satisfaction during execution.
- Monitor progress handle escalations and ensure timely communication with all parties.
- Track performance metrics report progress and identify improvement areas.
Strategic Account Development
- Identify opportunities for upselling cross-selling or extending service scope.
- Contribute to account plans and engagement strategies to support business growth.

Qualifications :

Key requirements:

Bachelors degree in Business IT Engineering or a related field (Masters degree is a plus).
5 years of experience in customer engagement account management or project management.
Strong understanding of solution development RFP processes and customer success practices.
Excellent communication interpersonal and negotiation skills.
Ability to translate technical or complex requirements into clear business context.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Fluent German and English language skills.

Nice-to-have experience:

Expertise in Siemens DISW portfolio is a plus.
Expertise in automotive industrial machinery food & beverage or other industries is a plus.

Remote Work :

Yes

Employment Type :

Full-time

Key Responsibilities:Customer Relationship Management Serve as the main contact for assigned customers ensuring continuous and proactive communication.Build and maintain strong long-term customer relationships based on trust and mutual success.Identify customer needs goals and pain points and transl...

Key Responsibilities:

Customer Relationship Management
- Serve as the main contact for assigned customers ensuring continuous and proactive communication.
- Build and maintain strong long-term customer relationships based on trust and mutual success.
- Identify customer needs goals and pain points and translate them into actionable insights for internal teams.
Customer Engagement and Ideation
- Explore and support customer-driven ideas helping shape them into feasible solutions.
- Collaborate with customers to identify innovation opportunities and value-added services.
- Act as a liaison between customer stakeholders and internal technical or delivery teams.
RFP and Requirements Support
- Support the preparation and response to RFPs RFIs and RFQs by gathering and clarifying requirements.
- Facilitate workshops or meetings to refine scope and align customer expectations.
- Ensure that all proposals and solutions are accurately aligned with customer business needs.
Project and Delivery Support
- Work closely with project and delivery teams to ensure customer satisfaction during execution.
- Monitor progress handle escalations and ensure timely communication with all parties.
- Track performance metrics report progress and identify improvement areas.
Strategic Account Development
- Identify opportunities for upselling cross-selling or extending service scope.
- Contribute to account plans and engagement strategies to support business growth.

Qualifications :

Key requirements:

Bachelors degree in Business IT Engineering or a related field (Masters degree is a plus).
5 years of experience in customer engagement account management or project management.
Strong understanding of solution development RFP processes and customer success practices.
Excellent communication interpersonal and negotiation skills.
Ability to translate technical or complex requirements into clear business context.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Fluent German and English language skills.

Nice-to-have experience:

Expertise in Siemens DISW portfolio is a plus.
Expertise in automotive industrial machinery food & beverage or other industries is a plus.

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

Law Enforcement
ABB
Marine Biology
Filing
Automobile
AV

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About Company

Nagarro

Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and susta ... View more

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