Guest Agent II

Victoria - Canada

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

RESPONSIBILITIES

Check guests in and out of the hotel with warm and engaging service
Sophisticated communication skills both written and verbal
Focus attention on guest needs remaining calm and courteous at all times
Take responsibility for any guest inquiries and problem solve to resolve any guest issues
Must possess a professional presentation
Must be flexible in terms of working hours including overnights
Handle cash effectively and accurately
Be fully versed and competent in all aspects of front office operations and provide the highest levels of professional prompt and discreet guest service
Promote and recommend the use of the hotel outlets and the spa
Assist in the coordination and blocking of rooms for incoming group and tour arrivals
Other duties as assigned

Qualifications :

  A minimum of one year recent (in the last five years) as a guest agent in a luxury environment
     demanding a similar standard of guest/customer service or a minimum of one year recent (in the
     last five years) experience in a luxury front of house position with direct continuous
     guest/customer contact demanding a similar high standard of guest/customer service.
A degree or diploma in hospitality may be considered in lieu of six (6) months of the required experience
Proven ability to work well independently with minimal supervision
Excellent communication and interpersonal skills
Demonstrated ability to provide excellent service and exceed expectations
Ability to effectively solve problems and make decisions
Ability to work cohesively with fellow colleagues as part of a team as well as independently
Proficient in English language both verbal & written with a second language being
an asset
Must be able to handle a multitude of tasks in an busy dynamic environment while
remaining calm and collected
Must be available to work flexible hours including overnight shifts
Knowledge of computerized Front Office systems required with emphasis in Microsoft

Window applications and PMS

Must have the ability to handle cash effectively and accurately
Impeccable grooming and presentation
A hospitality diploma is an asset
Physical ability to perform the requirements of the job including:
- Standing for extended periods of time
- Performing repetitive tasks
- Lifting and carrying heavy loads

Additional Information :

Physical Aspects of Position (include but are not limited to):

The position of Guest Agent is physically demanding. The successful applicant must be physically capable of performing repetitive work as well as lifting and carrying heavy loads. Must be able to stand for long periods of time (up to 8 hours).

Remote Work :

Employment Type :

Full-time

RESPONSIBILITIESCheck guests in and out of the hotel with warm and engaging serviceSophisticated communication skills both written and verbalFocus attention on guest needs remaining calm and courteous at all timesTake responsibility for any guest inquiries and problem solve to resolve any guest issu...

RESPONSIBILITIES

Check guests in and out of the hotel with warm and engaging service
Sophisticated communication skills both written and verbal
Focus attention on guest needs remaining calm and courteous at all times
Take responsibility for any guest inquiries and problem solve to resolve any guest issues
Must possess a professional presentation
Must be flexible in terms of working hours including overnights
Handle cash effectively and accurately
Be fully versed and competent in all aspects of front office operations and provide the highest levels of professional prompt and discreet guest service
Promote and recommend the use of the hotel outlets and the spa
Assist in the coordination and blocking of rooms for incoming group and tour arrivals
Other duties as assigned

Qualifications :

  A minimum of one year recent (in the last five years) as a guest agent in a luxury environment
     demanding a similar standard of guest/customer service or a minimum of one year recent (in the
     last five years) experience in a luxury front of house position with direct continuous
     guest/customer contact demanding a similar high standard of guest/customer service.
A degree or diploma in hospitality may be considered in lieu of six (6) months of the required experience
Proven ability to work well independently with minimal supervision
Excellent communication and interpersonal skills
Demonstrated ability to provide excellent service and exceed expectations
Ability to effectively solve problems and make decisions
Ability to work cohesively with fellow colleagues as part of a team as well as independently
Proficient in English language both verbal & written with a second language being
an asset
Must be able to handle a multitude of tasks in an busy dynamic environment while
remaining calm and collected
Must be available to work flexible hours including overnight shifts
Knowledge of computerized Front Office systems required with emphasis in Microsoft

Window applications and PMS

Must have the ability to handle cash effectively and accurately
Impeccable grooming and presentation
A hospitality diploma is an asset
Physical ability to perform the requirements of the job including:
- Standing for extended periods of time
- Performing repetitive tasks
- Lifting and carrying heavy loads

Additional Information :

Physical Aspects of Position (include but are not limited to):

Remote Work :

Employment Type :

Full-time

Key Skills

Restaurant Experience
Customer Service
Hotel Experience
Taleo
Hospitality Experience
Cashiering
Food Safety Experience
Guest Relations Experience
Animal Handling
Front Desk
Guest Services
Phone Etiquette

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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