Client Support Operator Level 2
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Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Operator Client Support Level 2 (Region)
The Client Support Operator Level 2 provides advanced technical support assisting customers with more complex issues beyond Level 1 troubleshooting. This role involves diagnosing technical problems collaborating with internal teams and ensuring timely resolution while maintaining high customer satisfaction. The position offers flexible working hours with occasional weekend shifts ensuring continuous support while maintaining work-life balance.
Key Responsibilities:
Provide second-level technical support via email & chat handling escalations from Level 1.
Diagnose and troubleshoot into more advanced tickets.
Collaborate with Level 3 support engineering and product teams to resolve complex cases.
Maintain detailed documentation of customer interactions troubleshooting steps and solutions.
Contribute to the development of technical documentation and knowledge base articles.
Qualifications:
2 years of experience in technical support IT helpdesk or a related role.
Strong troubleshooting skills in software tools and system diagnostics.
Experience with ticketing systems (e.g. Freshdesk Salesforce Jira).
Familiarity with SQL queries APIs and scripting (preferred but not required).
Excellent problem-solving and communication skills.
Ability to work independently and handle multiple priorities in a fast-paced environment.
Experience in the Betting & Gaming industry is a plus.
Additional Information :
OUR RECRUITMENT PROCESS:
Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.
Technical Assessment (if applicable): A short task to showcase your technical skills.
Two technical Interviews: Meet with the Technical team and Hiring Manager to dive into your solution and your expertise as also discuss team fit.
Final Steps: Receive feedback and if successful an offer!
At Sportradar we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs facilities and employment opportunities. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) we believe skills evolve over time. If youre willing to learn and grow with us we invite you to join our team!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Sportradar Group AG (NASDAQ: SRAD), founded in 2001, is a leading global sports technology company creating immersive experiences for sports fans and bettors. Positioned at the intersection of the sports, media and betting industries, the company provides sports federations, news medi ... View more
