Community Manager Social Media
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
We are looking for a customer-focused Community Manager to serve as the voice of Public Storage across our social media channels. This role will be focused on fostering positive relationships with our online community supporting customers through social platforms and amplifying brand advocacy.
Key Responsibilities
Community Management & Engagement
- Monitor and engage with customer feedback comments direct messages and mentions across Instagram TikTok Facebook YouTube X (Twitter) and Threads to facilitate discussions and maintain a positive community environment
- Proactively resolve conflicts and address customer concerns
- Identify and participate in viral moments and trending conversations relevant to the Public Storage brand
Customer Service & Support
- Serve as the first point of contact for customer service requests that come through social media channels
- Escalate issues appropriately working cross-functionally with Customer Service and Field Operations teams to ensure timely resolutions
- Track recurring customer inquiries and provide feedback to internal teams for continuous improvement
Brand Advocacy & Brand Recognition
- Identify and engage with brand advocates loyal customers and potential new customers through proactive outreach
- Show up authentically in comment sections of brand advocates and user-generated content to strengthen relationships
- Identify opportunities to recognize and reward brand advocates through customer appreciation initiatives and prizing
Property & Digital Asset Management
- Execute new property listings workflows audits and updates across the Public Storage website Google Apple Facebook and directories
- Maintain and update property photos for entire property portfolio across digital ecosystem
- Monitor support inbox workflows ensure clean handoffs between cross-functional teams
Qualifications :
Required
- 2 years of experience in community management or customer service
- Deep familiarity with major social media platforms
- Exceptional written communication skills
- Strong customer service orientation with proven conflict resolution skills
- Experience using social listening and monitoring tools like Sprout Social
Additional Information :
Workplace
- One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.
Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability or any other protected status. All qualified candidates are encouraged to apply.
**Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.**
REF3649M
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Marketing
- Google Analytics
- Photography
- Facebook Advertising
- Hootsuite
- Social Listening
- Content Development
- SEO
- Adobe Photoshop
- Social Media Management
- Copywriting
- Content Management
About Company
Public Storage built its first self-storage facility in 1972. Today were the nations largest self-storage provider and we couldnt have done it without the support and dedication of all our team-members. Its our people, the remarkable Public Storage family that makes us the leader ... View more
