EMEA sChannel Agent

Kraków - Poland

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Farnell

Farnell an Avnet company is a global high-service distributor of technology products services and solutions for electronic system design maintenance and repair.

Job Summary:

Responds to customer inquiries expedites critical orders communicates dispositions researches and resolves issues and researches orders.

Principal Responsibilities:

May provide quote preparation order tracking backlog processing invoicing returns discrepancy resolution customer credit problems and/or other such support to sales team members and/or external customers (including order expediting stock queries reporting and stock rotation).
May Identify investigate and participate in opportunities to improve processes and procedures to include various key performance metrics.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly effectively and in accordance with consumer laws.
Maintains and updates electronic and/or hard copy records as required.
Other duties as assigned.

Job Level Specifications:

Extensive knowledge of the organization job practices and procedures enabling a high level of contribution.
Completes complex assignments requiring significant judgment initiative and problem solving skills.
Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management internal and/or external contacts.
Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business materials money and/or time.

Work Experience:

Typically requires a minimum of five years of related experience.

Education and Certification(s):

High School Diploma or equivalent

Distinguishing Characteristics:

Must have computer email phone communication and problem solving skills.
Must be able to multi-task and work in a fast paced environment.
May require fluency in more than one language.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants Asia applicants - EMEA applicants - .

Job Applicant EMEA Imprints

Required Experience:

Unclear Seniority

Farnell Farnell an Avnet company is a global high-service distributor of technology products services and solutions for electronic system design maintenance and repair.Job Summary:Responds to customer inquiries expedites critical orders communicates dispositions researches and resolves issues and re...