Financial Aid Enrollment & Outreach Specialist
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Job Summary
Financial Aid Enrollment & Outreach Specialist
Driving Excellence. Empowering Staff. Inspiring Great Futures.
The Financial Aid Enrollment & Outreach Specialist supports the Boys & Girls Club of Truckee Meadows (BGCTM) programs by processing financial aid applications and conducting outreach to identify and enroll eligible families. Financial aid may include support funded through the Child Care Development Fund (CCDF) as well as BGCTM-funded internal scholarships and other tuition assistance programs.
This entry-level position serves as a primary point of contact for families navigating financial assistance options providing hands-on support throughout the application process while ensuring submissions align with applicable funding guidelines and internal policies. The role combines administrative responsibilities with direct on-site engagement at BGCTM locations and partner schools to reduce barriers to access and maximize enrollment.
Our Mission: To enable all young people especially those who need us most to reach their full potential as caring productive responsible citizens.
These are some of the additional responsibilities of the Financial Aid Enrollment & Outreach Specialist:
Financial Aid Application Processing
- Receive review and process financial aid applications to ensure completeness accuracy and eligibility determination.
- Apply applicable Child Care Development Fund (CCDF) guidelines while also supporting BGCTM internal scholarship and tuition assistance programs.
- Communicate directly with families to explain financial aid options eligibility requirements and required documentation.
Outreach & Family Engagement
- Support outreach efforts at partner schools community events and other locations as assigned.
- Build trust-based relationships with families to reduce enrollment and participation barriers.
- Collaborate with site teams to align outreach efforts with enrollment goals and program capacity.
Program Coordination & Communication
- Serve as a liaison between families site staff and internal departments regarding financial aid status and enrollment timelines.
- Provide regular updates to supervisors on application volume outreach activities and enrollment trends.
- Support the development and maintenance of written procedures checklists and basic training materials related to financial aid intake and enrollment.
Administrative Support & Compliance
- Ensure confidentiality and proper handling of sensitive family and student information.
- Support compliance with applicable funding requirements including CCDF-related documentation standards.
- Assist with audit readiness by maintaining accurate well-documented enrollment and financial aid records.
In exchange BGCTM offers extensive benefits:
- We offer all full-time employees100% employer-paid medical vision and dental plans. All full-time employees also receive complimentary Short Term Disability Long Term Disability and Life Insurance coverage.
- When we say we nurture great connections and build great futures we dont just mean for the students; as a member of BGCTM youll strengthen your future as well through annual tuition reimbursement and a 7% pension plan.
- Plusfull-time employees are eligible for PTO.
Qualifications
Required Education & Experience:
- High School Diploma or GED required.
- One year of experience in administrative support customer service education social services or community-based programs preferred.
- Experience with enrollment systems financial aid programs or public assistance programs is a plus but not required.
Skills & Abilities that make a successful Financial Aid Enrollment & Outreach Specialist:
- Strong interpersonal and communication skills; ability to work effectively with families from diverse backgrounds. Bilingual verbal and written communication skills are a key asset for this role with Spanish strongly preferred.
- Close attention to detail with the ability to accurately review and process eligibility documentation.
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Ability to explain financial aid processes in a clear supportive and culturally responsive manner to families with varying levels of familiarity with assistance programs.
- Comfortable working both in an office setting and in program sites or community locations.
- Proficiency in Microsoft Office (Word Excel Outlook) and basic data tracking systems.
- Ability to handle confidential information with discretion and professionalism.
- Customer-service oriented approach with a solution-focused mindset.
- Strongly preferred bilingual.
Physical Requirements & Work Environment:
- Must be able to perform duties that require walking talking hearing standing sitting and/or bending for long periods of time. May occasionally be required to kneel run and/or climb.
- Must be able to use hands and arms to enter data into the computer use the telephone and other office equipment.
- Must be able to perform surface and deep cleaning appropriately using potentially hazardous cleaners including bleach as needed.
- Must be able to lift move manipulate and or hold objects up to 45 pounds. Objects that exceed the 45-pound weight limit require additional assistance when moving lifting or manipulating.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
As part of our commitment to child and member safety there are some additional steps that all hires will be asked to complete:
- You will need to provide 3 professional references.
- You will also be asked to complete a drug screen background check and fingerprint check.
We have a commitment to being GREAT.
At Boys & Girls Club of Truckee Meadows youll have the opportunity to lead a great life inspired by GREAT values: Generosity Respect Encouragement Accountability and Trustworthiness. Boys & Girls Club of Truckee Meadows is committed to practicing those values to create places where every kid feels safe and connecteda place to belong and a place to becomeand a fun positive work environment where you can be sure youre making a difference.
For more about what makes Boys & Girls Club of Truckee Meadows a great place to work visit our employment page at and view testimonials from our staff!
Required Experience:
IC
Key Skills
- Financial Services
- Financial Models
- Account Management
- General Ledger Accounts
- ERP
- Payroll
- External Auditors
- Customer Relationships
- Credit Card
- Financial Statements
- Business Units
- Annual Budget
- Income
- New Clients
- Financial Management
About Company
Boys & Girls Club of Truckee Meadows enables all young people to reach their full potential in Reno and through Northern Nevada. Donate or join today.
