Manager Payment Solutions (12 Month FTC)

POSITION SUMMARY

The Manager Payment Solutions (12 Month FTC) will report to the Director Payment Solutions - EMEA.

This is an important support role on the EMEA Finance Operations team providing resolutions implementation and responsibility to all properties that have the payment brand standard gateway (FreedomPay) implemented . Furthermore the position is responsible identify resolutions for issues monitor the accountability of the support teams for problem resolution and owns the process for product updates which includes the management of the day-to-day partner relationships reporting and product management.

Planning organizing and tracking are very important attributes for this role along with strong interpersonal skills and the ability to work well under pressure across various systems and platforms . Working well as part of a team will be an essential element of the role. The majority of the work will be in the finance discipline and candidate must be familiar with all on property finance processes as well as a thorough understanding of Opera PMS and POS. The candidate must be able to communicate effectively with the Hotels above property teams shared service centers suppliers and manage/direct associates from a wide array of countries cultures and people going through a high amount of change.

Role is expected to work professionally on a day to day basis with limited supervision after appropriate training given. This also includes understanding Marriotts needs globally Marriotts upcoming initiatives (CRS & PMS) and how payments intersect payment compliance local data governance identifying global partners to assist Marriott in evolving the desired capabilities exploration of the solutions available and how they can/will interact with Marriott systems & processes.

The Manager Payment Solutions EMEA will support guide and provide solutions along the Director focusing on partnership development contract and pricing negotiation providing a payment roadmap development of the business case and requirements providing input on solution design to ensure it meets the business requirements. The position has full responsibility for the sequencing of the development components development of roll-out strategy documentation of brand standards revisions.

Furthermore owns the organizational alignment and communication throughout this process and across all stakeholders. The role is the full support for over 500 hotels in various different locations providing solutions of various different issues and liaising directly with Owners and Senior IT teams across both Managed & Franchised hotels.

SCOPE

• The Manager Payment Solutions is responsible for providing resolutions implementation and full responsibility for all the hotels in EMEA both Managed and Franchised which have implemented the global payment brand standard. The scope of the role will cover 50% support and 50% deployment.
• Location: London UK Eschborn Germany or Dubai UAE.
• Language Requirements: High proficiency (speaking reading and writing) in English is required. Additional language skills preferred.
• Travel Requirements: There is expected to be a small component of business travel (less than 5% business travel required.)
• Applicants must have the legal right to work in the country of application at the time of application. Unfortunately this role is not eligible for visa sponsorship or relocation assistance.
• Hybrid policy - office presence is required 2 to 3 days a week per the current policy.

CANDIDATE PROFILE

PREFERRED SKILLS AND KNOWLEDGE:

• 5 years of relevant operating business experience in Finance and/or hotel operating management experience
• Ability to build on financial and/or operating background to help address performance issues and impacts across individual and multi-unit portfolios .
• Demonstrated negotiation skills
• Strong team player
• Works well under pressure and to tight deadlines
• Manages and balances various priorities
• Hotel operations and finance knowledge essential -excellent understanding of processes and procedures
• Contact base within both the Marriott internal market organization and external owner community.
• Excellent Business Acumen: ability to make sound business decisions requiring the balanced integration of operational financial and human resources.
• Proven Influencing Skills: ability to persuade leadership and stakeholders to respond appropriate to owner needs

EDUCATION AND PROFESSIONAL CERTIFICATION:

• College degree in finance hotel management or business related field

KEY RESPONSIBILITIES

BUSINESS/FUNCTIONAL RESULTS

• Card Brand & Local Governance Compliance Alignment - Research summarization business case requirements tracking coordination and relations development and management
• Standardized Payment Partnerships (gateways acquirers and alternative payment relationships) - Selection relationship development contract negotiations billings ongoing relationship management and liaison into the Marriott organization
• Education (development documentation) - SOPs best practices changes & impacts updates internal (HQ/Continents) & external (property) webinars property communication MGS Payment content and updates
• New payment solution exploration business requirements business case organizational alignment & solution validation
• Problem resolution - Identify issues and resolve payment related issues and escalations (includes incoming AVP/AE and property emails partner solution or processing challenges etc. )
• Payment reporting trending & analysis- DCC Chargebacks Service Levels Interchange volumes etc and sharing / presenting this information with relevant internal stakeholders and show options for improvements.
• Product management - Solution updates (software hardware or new development) prioritization timing testing; end of service & replacements (UPP/RAM Device types) DCC results CUP acceptance
• Support Providing proactive oversight throughout the year for Support and SLAs including follow ups and troubleshooting issues arising.

MANAGING EXECUTION

• Directly support the EMEA finance operations team (Area DOFs) and Project teams
• Support Hotel teams on major business issues and initiatives
• Strengthen owner relationships through clear lines of communication and high levels of responsiveness to issues needs and requests
• Resolve issues before they rise to the escalated level
• Use leading performance indicators to proactively intervene before emerging issues become significant risks
• Partner with Finance Sales Legal Development Brand and Market organizations to ensure that initiatives and programs are well communicated with external stakeholders; timely address and resolve any issues resulting from those programs.
• Ensure appropriate functional counterparts are engaged in issues and understand the perspective of the owner community.

BUILDING RELATIONSHIPS

• Manage interactions with key stakeholder teams (mostly Finance and property leaders) to facilitate resolution to obstacles
• Represent the voice of Finance ops within Europe and related disciplines
• Help to reinforce MI and Owners perspective within internal forums by demonstrating strong business and financial acumen with general understanding of situational economics legal and agreements

OTHER

• Perform other duties as needed.
  

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

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