Food and Beverage Manager

JOB SUMMARY

Marriott International the worlds largest hotel company with more than 500 global locations and 600000 associates worldwide is redefining hospitality so that our guests can experience Wonderful Hospitality Always. Combining old school classic elegance and impressive grandeur with a contemporary holistic approach Hanbury Manor Marriott delivers premium choices sophisticated style and well-crafted experiences for the discerning.

We are now recruiting for adynamic and passionate Food and Beverage Managerto join our magnificent hotel. Have fun working alongside a great team and enjoy a world where career progression opportunities and world class training is available to enjoy crafting bespoke journeys for are looking for a passionate enthusiastic progressive hands-on leader to lead our energetic and enthusiastic Front Office team at thehistoric Hanbury Manor Marriott Hotel. The successful candidate would shape the team to achieve Marriott UKs Thrive25 strategy.

ARE YOU ELIGIBLE TO WORK IN THE UK

A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details.

JOB SUMMARY

Functions as the strategic business leader of the propertys food and beverage operation including Restaurants/Bars/Lounge/Members Bar Room Service and Banquets/Catering. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage operation meets the brands target customer needs ensures associate satisfaction and focuses on growing revenues and maximizing the financial performance of the knowledge and proficiency of all applicable food and beverage laws and regulations.

Education and Experience

High school diploma or GED; 4 years experience in the food and beverage culinary or related professional area.

OR

2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the food and beverage culinary or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

Develops and manages all financial employee engagement and guest satisfaction plans and actions for Food and Beverage departments.

Maintains a positive cost management index for kitchen and restaurant operations.

Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

Manages the Food and Beverage departments (not catering sales).

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence.

Utilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Oversees all culinary restaurant beverage and room service operations.

Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service.

Provides excellent customer service to all employees.

Responds quickly and proactively to employees concerns.

Provides a learning atmosphere with a focus on continuous improvement.

Provides proactive coaching and counseling to team members.

Encourages and builds mutual trust respect and cooperation among team members.

Monitors and maintains the productivity level of employees.

Develops specific goals and plans to prioritize organize and accomplish work.

Provides the leadership vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

Provides excellent customer service.

Responds quickly and proactively to guests concerns.

Understands the brands service culture.

Drives alignment of all employees team leaders and managers to the brands service culture.

Sets service expectations for all guests internally and externally.

Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

Verifies all banquet functions are up to standard and exceed guests expectations.

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Manages day-to-day operations drives quality and verifies standards are meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

Provides guidance and direction to subordinates including setting performance standards and monitoring performance.

Conducts performance reviews in a timely manner.

Promotes both Guarantee of Fair Treatment and Open Door policies.

Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills.

Identifies the educational needs of others develops formal educational or training programs or classes and teaches or instructs others.

Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

What is in it for you

Youll be supported in and out of the workplace through:

• Competitive Salary 28days holiday including bank holidays increasing to a maximum of 35 days with each year of service
• Discount in our Cast Iron Grill restaurant/Vardons/Spa/Golf
• Complimentary private healthcare via AXA
• Fantastic management Bonus Scheme
• Length of service rewards
• Monthly/yearly recognition schemes
• Extensive training both internally and externally
• World-class career opportunities internationally within Marriott hotels tailored to your specific needs
• Heavily discounted room rates for you & friends and family
• Professional learning and development opportunities
• Complimentary meals on duty
• Complimentary dry cleaning - we want you to look smart and well-groomed at all times
• Complimentary use of Gym - because your well-being is important
• Annual parties Christmas lunches Summer BBQs and Easter celebrations
• Enhanced Pension scheme
• Cycle to work scheme
• Access to major high street discounts so you can treat your friends and family

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