Call Center Representative Automotive Service BDC
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Job Location:
Colonie, NY - USA
Hourly Salary:
$ 18 - 19
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
DePaula Mazda is looking to hire a motivated customer service representative to work in our call center scheduling appointments for our service department. We are willing to train the applicant with the drive and enthusiasm to provide exceptional customer service. This is a Monday-Friday schedule 8am-5pm.
PLEASE NO PHONE CALLS
Responsibilities Include:
- Answering all incoming phone calls and scheduling service appointments for customers in X-Time
- Contacting customers via email phone and text to schedule a service appointment
- Making proactive outbound phone calls to existing customers
- Following up with missed appointments to reschedule
- Tracking calls and activities during each shift in Proactive BDC Tracker
- Other duties as assigned
Requirements:
- Excellent verbal and written communication skills
- Self-motivated
- Ability to use the required technology (multi-line phone and computer software)
- Must meet or exceed monthly/daily call and activity goals as set by manager
- Excellent attendance and punctuality
Benefits:
- Medical Vision and Dental Insurance
- Life Insurance
- 401(k) with employer contribution
- Paid sick and vacation time
- Employee discounts
- Monthly bonuses
- Weekly pay
Compensation: $18-$19 per hour plus monthly bonus
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
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