Facilities Coordinator
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
About Us
From commercial office space and manufacturing to multi-site retail portfolios we manage and support over 1 billion square feet of facilities space for the nations leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.
Job Summary
Under general supervision wholly responsible for all aspects that pertain to your
designated customer account/s. Conduct telephonic and electronic follow up and closing functions
for open work orders on dedicated National/Supplier Management Accounts in order to meet the
contractual obligations of each client. Intent is to ensure work orders are completed on time. This
position will also involve handling daily customer communications which includes but is not
limited to keeping customers informed of work being performed at their location providing
updates to customers and handling escalations. This position is the main point of contact for
designated customers. Handle all AP billing and service provider escalations/issues for designated
customer
Essential Duties & Responsibilities
Performs administration support including; ordering vendor management
scheduling reporting Purchase Order coordination and any other such task
assigned by supervisors.
Provide administrative technical direction and supervision to subcontracts in
completing work assignments.
Interface with all departments to ensure all equipment is operating properly and
that there is no disruption of service.
Respond to request for maintenance and repair of facilities to include: Heat
ventilation & Air Conditioning Security Components IT equipment emergency
situations affecting the facilities Etc.
Maintains sufficient records files controls and procedures to ensure management
and work production.
Maintain a strong safety program within EFS Guidelines.
Maintain effective communications with employees management contractors
customers.
The coordinator will participate in budget/forecast (monthly actual performance)
development while identifying and implementing cost reduction opportunities
across all functions.
Conducts daily/weekly reporting on open work orders for supervisor review.
Keeps accurate files of all office related issues ensuring files are up to date and
complete.
Communicate with supervisor on the work performed and preventive maintenance.
Will attend weekly staff meeting and safety training
Qualifications
Associates Degree and/or equivalent experience
Minimum of two years of experience in facilities maintenance property management or
customer service role required.
Experience in managing service delivery for trades labor such as Electrical HVAC
Plumbing or Roofing preferred.
Bi-lingual English-Spanish preferred.
Advanced proficiency MS Windows Applications including MS Excel and Word.
Must be able to Type min 50 wpm and have good writing skills.
Professional and friendly demeanor willing to go above and beyond to accomplish the
mission.
Ability to work under pressure and constantly make correct decisions with limited
input and determine when to escalate issues to the Facilities Manager/Supervisor or
Account Manager
Ability to communicate effectively and efficiently with all functions of the Operations
Staff and Call Center Operations team to carry out the objectives of the program
Ability to critically think and problem solve.
Ability to maintain a courteous professional demeanor at all times
Convey confidence in providing and receiving pertinent information
Must be punctual reliable and caring about their work ethic
Equal Opportunity Employer
Notice to Prospective Employees
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
Geographic Disclosure
#EFS
Required Experience:
IC
Key Skills
- Microsoft Office
- Customer Service
- Organizational skills
- Microsoft Outlook
- Facilities Management
- CMMS
- OSHA
- Maintenance
- Filing
- Administrative Experience
- Property Management
- Contracts
About Company
EMCOR Group, Inc NYSE EME is a global leader in mechanical and electrical construction services, facilities services, energy infrastructure, sustainability and green building services for businesses, organizations, hospitals, education facilities and government
