Practice Growth Manager Scheduler (Veterinary)

Patterson, CA - USA

Hourly Salary: USD 18 - 23

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Brook Farm Veterinary Center is a veterinary practice committed to excellent medicine and a high-quality client experience. We are entering an exciting period of growth and are looking for a Practice Growth Manager / Scheduler to help expand our client base strengthen retention and increase follow-through on recommended careespecially wellness dentistry and surgery.

This is a highly collaborative client-facing role for someone who is organized proactive and motivated by measurable results.

What Youll Do

Youll help our practice grow by making sure clients feel supported appointments get booked and care plans dont get dropped. This role works closely with the front desk team technicians and doctors.

In this role you will:

Answer phones and help schedule appointments (new clients existing clients urgent needs)
Meet and welcome new clients when they arrive
Follow up with people who call or message us so we can get them scheduled
Help clients understand the next steps after the doctors exam (rechecks procedures follow-ups)
Book recheck appointments before clients leave
Help clients schedule dentals and surgerieswhen those are recommended
Encourage clients to book the next wellness visit ahead of time when appropriate
Track recommended but not scheduled yet items and follow up with clients
Help request and manage online reviews and bring client feedback to leadership
Post on social media (Facebook/Instagram) with photos short videos and reminders (with permission)
Create simple emails/newsletters for clients (examples: monthly updates seasonal reminders promotions)
Attend local pet events adoption events and fundraisers and represent the practice
Build relationships with local partners (groomers trainers rescues daycares) and help develop a referral program

What Were Looking For

Were looking for someone who is:

Friendly confident and enjoys working with people
Organized and dependable with strong follow-through
Comfortable discussing care recommendations and helping clients schedule next steps
Able to switch tasks quickly and stay calm during busy moments

Preferred experience:

Veterinary medical dental office or customer service experience
Scheduling/phone experience
Social media posting and basic content creation
Canva/basic design skills
Event planning or community outreach

Benefits

Veterinary care discounts
Paid time off
Performance incentives
Growth opportunity into a long-term leadership role

Our Leadership Philosophy
We are committed to creating a diverse inclusive and equitable workplace. We strive to build a culture where employees can be their fullest selves and their individual contributions are valued. We truly want to see all of our team members not only succeed but to elevate themselves. Brook Farm strives to provide an environment that allows for both personal and professional growth by providing the tools and opportunities to thrive. We take pride in the role we provide in pet care and every team member is empowered to try new things and own their decision-making.

Our Mission and Vision
We care for every animal and every person who cares for them. We envision a world where every person and animal lives in health and harmony.

Equal Opportunity Statement
Brook Farm Veterinary Center is an equal opportunity employer and does not discriminate on the basis of race age color religion national origin or ancestry sex gender disability veteran status genetic information sexual orientation or gender identity or expression. Brook Farm is fully committed to achieving a diverse workforce and complies with all Federal and New York State laws regulations and executive orders regarding non-discrimination.

Folx who are queer trans non-binary Black Indigenous people of color disabled parents are/have been system-impacted are immigrants and anyone who has experienced systemic oppression and/or are underrepresented in the industry are encouraged to apply.

Drug-Free Workplace Statement
Brook Farm Veterinary Center has zero tolerance for illegal drug use. Within the limits of federal state and local laws Brook Farm Veterinary Center reserves the right to examine and test for drugs and alcohol at our discretion. We are a smoke-free workplace.

Background Screening
To ensure that individuals selected and retained posses the qualifications required to safely and effectively perform the duties of their position the practice may conduct background screening. This can include reference checks driving record checks criminal record checks and education and credential verification.

Required Experience:

Manager

Brook Farm Veterinary Center is a veterinary practice committed to excellent medicine and a high-quality client experience. We are entering an exciting period of growth and are looking for a Practice Growth Manager / Scheduler to help expand our client base strengthen retention and increase follow-t...