Client Support Specialist (Fully Remote)

Language Inspired is a global language services provider with over 17 years of experience delivering high-quality localization solutions to international clients. We work at the intersection of language technology and quality supporting both human-driven and AI-assisted language production.

We are currently looking for a Client Support Specialist to join our Client Solutions & Support this role you will own client feedback loops and operational executioncapturing whats working and what isnt identifying patterns driving continuous improvement and ensuring exceptional quality day-to-day service delivery.

Tasks

As a Client Support Specialist you flexibly align your working hours with client order flows to ensure timely support during peak demand periods. While overseeing all client profiles you will be responsible for:

• Serve as the primary point of contact for our integrated-service B2B clients ensuring timely order processing and effective resolution of support tickets.
• Work closely with the Client Solutions team to provide exceptional day-to-day support for enterprise accounts and project management while refining processes to enhance client satisfaction retention and overall experience.
• Collaborate with the Language Talent team to support linguists onboarding testing training and ongoing quality assurance initiatives.
• Coordinate internal linguist teams by assigning them to client projects providing clear guidance tracking progress and budgets and serving as the escalation point for complex or urgent issues.
• Analyze and report on support performance client feedback complaints and recurring issues to identify opportunities for continuous improvement in service delivery.
• Develop deep expertise in our services localization technologies quality standards and SLA compliance while staying current on industry trends and product updates to provide the most relevant and accurate support.

Requirements

• Fluency in English.
• 2 years of experience in the localization/language industry in B2B client-facing roles (client support operations project management or solutions delivery).
• Proficiency with language technology platforms (CAT TMS) MT engines AI models and CRM systems.
• Background in quality assurance or process improvement methodologies.
• Exceptional communication and representative skills with the ability to simplify technical solutions for diverse stakeholders.
• Strong organizational skills with the ability to manage multiple concurrent projects and priorities.
• An analytical mindset with the ability to identify patterns from operational data.
• Proactive problem-solver who addresses issues before they escalate.
• Detail-oriented with commitment to quality and accuracy.

Benefits

• Remote-first workplace with freedom trust & accountability.
• Work/life balance supportive company culture.
• Best software & hardware.
• Real impact shape quality processes and influence client success.
• A unique experience in a dynamic multicultural environment and thriving fast-paced industry.
• Competitive salary based on experience & expertise.
• Seriously great colleagues we mean it!

This role is ideal for someone who is experienced and keen on localization in SaaS companies and knows their language thrives in client-centric environments and enjoys building systems and processes from scratch. If you are comfortable taking ownership of turning complexity into actionable solutions contributing to a culture of teamwork and shared success and building lasting partnerships with a proactive mindset this role is for you.

As we value both your time and ours we encourage you to apply only if you are confident you are a strong fit and can bring value to the team from day one. When applying please share why you see yourself in this role how you can demonstrate the required skills and experience and what your practical contribution to the team would look like.

Our hiring process typically includes an initial interview a discussion around real-case scenarios and a final conversation with relevant stakeholders.

Apply now and help shape client success while driving Language Inspired growth.