False Alarm Coordinator

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Major Duties and Responsibilities:

• Tracks false burglar alarm responses issues related fines processes payments and initiates collection for unpaid fines.
• Reviews and processes fine waiver requests; serves as the first step reviewer in the initial appeals process.
• Maintains and updates alarm account database tracks response histories and compiles data for reporting.
• Prepares reports correspondence warning letters and public service materials related to the alarm ordinance.
• Verifies data accuracy researches discrepancies and maintains organized records and files.
• Responds to inquiries from alarm users police personnel alarm companies and outside agencies.
• Coordinates follow-ups on alarm-related issues and keeps department staff informed.
• Disseminates educational materials and delivers presentations on alarm prevention to the public internal staff and governing bodies.
• Monitors industry trends and email alerts to identify potential ordinance impacts.
• Maintains a resources of alarm-related information and published content.
• Performs all other duties assigned.

Minimum Qualifications:

• High School Diploma or equivalent with one (1) year of relevant experience

Preferred Qualifications:

• Experience with Microsoft Word/Excel/PowerPoint/Outlook Intergraph CAD Mecklenburg County Polaris Crywolf/Central Square

Knowledge Skills and Abilities:

• Must be a self-starter with the ability to operate with minimal supervision.
• Ability to recognize priorities & respond with appropriate sense of urgency.
• Excellent verbal and written communication skills interpersonal and customer service skills.
• Ability to work in a team environment & share decision making as needed.
• Ability to build organizational partnerships through collaboration.
• Knowledge of alarm ordinances and common practices/procedures of processing and disseminating information and supporting documentation.
• Skill in basic PC based software applications such as Microsoft Word/Excel/PowerPoint.
• Ability to design and implement effective training and development.
• Ability to obtain and maintain membership in related professional organizations (i.e. FARA).

ADA and Other Requirements:

Positions in this class typically require grasping talking hearing seeing and repetitive motions.

Physical Requirements:

• Essential and marginal functions may require maintaining physical condition necessary for sitting standing climbing or walking for extended periods of time
• Light to moderate lifting and carrying; some crouching stooping squatting crawling reaching pushing and pulling when performing tasks
• Ability to see hear and communicate information effectively

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual audio and other sensory modalities) for proofreading data entry tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises which in return could result in some level of stress fatigue or strain.
• Comprehend written information in work-related documents.
• Ability to hear understand and distinguish speech.

Working Conditions:

Work is performed in an indoor office environment with moderate exposure to atmospheric conditions moderate exposure to environmental conditions and frequent exposure to computer screens files and phone.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.