Technical Product Owner

This role offers an exciting opportunity to lead IT Support operations as a Technology Product Owner (TPO) ensuring seamless application maintenance and enhancement across multiple technologies. By managing production incidents prioritizing issues and serving as the primary liaison with business stakeholders you will play a critical role in maintaining system stability and security. This position empowers you to leverage your expertise in Jira ServiceNow and Excel while developing leadership and organizational skills in a dynamic collaborative environment.

Position Responsibilities:

• Support a team of engineers to maintain and enhance applications across several technologies.
• Manage production incidents and ensure timely resolution.
• Prioritize and track issues using Jira and ServiceNow incident tickets.
• Create Jira stories for support work such as vulnerabilities patching and system security.
• Act as the primary liaison with business stakeholders during outages or disruptions.
• Ensure efficient resolution with attention to urgency.
• Shift Schedule: Fixed Schedule 8am to 5pm EST.
• Work set-up: 3-day work on site per week

Required Qualifications:

• Minimum 3 years of experience in IT support or related roles.
• Hands-on experience with Jira and Excel; familiarity with ServiceNow.
• Bachelors degree preferred.
• Certifications: Project Management (PM) desirable but not mandatory; BA or LeanIX certifications are a bonus.

Preferred Qualifications:

• Strong communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in stakeholder management and incident coordination.
• Knowledge of system security and vulnerability management.
• Familiarity with agile methodologies.

When you join our team:

Well empower you to learn and grow the career you want.

Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team well support you in shapin

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .