Our client is hiring a senior-level Operations Manager who has done the work inside mortgage operations not someone who has only managed from a distance. This role is responsible for overseeing and optimizing mortgage operations across the company while working in close partnership with existing department leaders. You will not run Processing Underwriting or Closing day-to-day but will collaborate with those managers to improve performance remove bottlenecks and drive execution across the platform. The right person can step into any department and quickly understand what is working what is broken and what needs to change.
Key Responsibilities
Partner with leaders of Processing Underwriting Closing Funding Post-Closing QC and Disclosures
Monitor turn times volume flow and capacity acrossalloperational departments
Identify bottlenecks quality risks and staffing gaps; ensure teams are resourced to support growth
Review map and improve workflows across the loan lifecycle; eliminate inefficiencies and redundancy
Design and implement processes that improve speed accuracy and scalability; drive consistent best practices
Own operational execution of the core technology stack including Encompass Blend and Polly
Lead software rollouts training and adoption; ensure measurable improvements from usage
Partner across Sales Capital Markets Compliance HR and Finance to align operations strategy with growth and profitability goals
Lead operations projects including technology deployments workflow redesigns training initiatives and capacity planning
Strengthen accountability and collaboration while driving change without unnecessary bureaucracy
What Were Looking For
5 years of experience across multiple mortgage operations functions (processing underwriting support closing post-closing funding)
Strong working knowledge of Encompass-based environments
Experience with Blend and Polly preferred (or comparable front-end and pricing systems)
Ability to diagnose operational problems and drive solutions across teams
Collaborative leadership style that works well within an established organization
Schedule and Compensation
Remote/Hybrid. West Coast candidates strongly preferred. 40 to 50 hours/week. Base salary and bonus based on experience. Full benefits. Not overtime eligible.
Required Experience:
Manager
National Mortgage Staffing is an executive national recruiting firm dedicated to the Mortgage Industry. Our recruiting staff has over thirty years combined experience in successful job placements with our mortgage clients coast-to-coast. Our recruiters who are placed strategically thr ... View more