SOC Analyst

Available Locations: Mexico City - MX or Toronto - Canada.

About the role

Security Operations Center Engineers provide premium-level support for Cloudflares security products and features. Our largest and most technically sophisticated customers will contact SOC for assistance and intelligence in dealing with threats or attacks on their infrastructure at OSI Layers 3 4 and 7. This spans the range of Cloudflare security products from Magic Transit Infrastructure Protection DDoS mitigation (including Advanced TCP Protection and Advanced DNS Protection) and Magic Firewall to using the Web Application Firewall (WAF) Spectrum Bot Management API Security and Rate Limiting to help customers.

Security Operations Center Analysts/Engineers analyze threats using customer-facing dashboards and internal tools make detailed and informed suggestions for mitigation and may implement mitigation strategies directly on behalf of the customer with appropriate approval. The team provides 24x7x365 proactive monitoring via our internal alerting systems near real-time analysis of security events and attack reporting beyond Cloudflares self-service reports.

Responsibilities

• Monitor and investigate proactive alerts to identify attacks
  
  
• Work with Engineering and Operations teams to mitigate attacks suggest steps to mitigate and apply the appropriate mitigation when applicable
  
  
• Work with Engineering and Product teams to improve products and tools
  
  
• Communicate with customers via chat email and phone
  
  
• Review alerts to determine relevancy and urgency; create tracking tickets for incidents requiring review or escalation
  
  
• Adhere to SOC SLAs for alert response and customer communication
  
  
• Configure and manage security monitoring rules; contribute to tool and threshold improvements
  
  
• DDoS mitigation for OSI Layers 3 4 & 7: filter malicious traffic using Cloudflare tools including Magic Transit Magic Firewall Advanced TCP Protection WAF Custom Rules IP Access Rules and Rate Limiting
  
  
• Maintain customer-specific SOC runbooks and escalation matrices
  
  
• Support SOC customer onboarding and deliver monthly security reviews
  
  

Key Skill Sets

• Strong understanding of internet protocols (TCP UDP ICMP GRE BGP)
  
  
• Networking fundamentals are crucial for success
  
  
• Analysis of traffic for attack anomaly detection and creation of mitigation rules
  
  
• Experience handling attack mitigation with knowledge of L3/4 and L7 attacks
  
  
• Command line / Bash shell proficiency
  
  
• Customer Facing or Technical support experience is mandatory
  
  
• Strong communication skills including with VIP customers during active attacks
  
  
• Ability to remain calm under pressure
  
  
• Ability to work 24x7 rotating shifts
  
  
• Sysadmin skills - Linux Mac or Windows (Preferred)
  
  
• Knowledge of Cloudflare Security Products & Features (Preferred)
  
  
• Scripting skills Python preferred (Preferred)
  
  
• Prometheus/Grafana monitoring experience (Preferred)
  
  
• Packet capture tools such as tcpdump or Wireshark (Preferred)
  
  
• API/GraphQL experience (Nice to have)
  
  
• Security certifications: GCIA GCIH GCFA GCFE CISSP equivalent (Strongly preferred)
  
  
• Network certifications: CCNA CCNP (Nice to have)

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.