Social Media Assistant

POSITION SUMMARY:
As a key member of our brand and engagement team the Social Media Assistant is the front line of our brand across social platforms. This role owns day-to-day community interaction direct messages and influencer inquiries ensuring every response is timely thoughtful and on brand. You will help build trust foster brand advocacy and nurture relationships with creators influencers and customers through meaningful one-to-one engagement.

KEY RESPONSIBILITIES:
Own daily monitoring and response of direct messages comments and mentions across major social platforms including Instagram TikTok Facebook Pinterest and emerging channels.
Serve as the first point of contact for influencer creator partnership and collaboration inquiries received via DMs or social channels.
Respond to community questions feedback and issues in a timely empathetic and brand-aligned manner.
Escalate customer experience PR or sensitive issues to the appropriate internal teams as needed.
Maintain a consistent distinctive brand voice while tailoring responses to each platforms tone and audience expectations.
Build and nurture relationships with creators influencers and brand advocates through ongoing social communication.
Support influencer program execution by assisting with outreach coordination and performance tracking.
Track recurring questions sentiment and community themes to identify opportunities for improved messaging FAQs or content.
Provide regular insights and feedback from community interactions to marketing creative PR and customer experience teams.
Help evolve community management workflows response guidelines and inbox best practices to scale engagement efficiently.

REQUIREMENTS:
Bachelors degree in Marketing Communications Digital Media or a related field (or equivalent experience).
1-3 years of experience managing social media communities with a strong focus on DM engagement and real-time response.
Customer Service Experience is a plus
Must be available on weekends
Proven experience handling influencer creator or partnership inquiries via social platforms.
Exceptional written communication skills with a strong instinct for brand voice and audience nuance.
Deep understanding of major and emerging social platforms and their community norms.
Experience using social media management and inbox tools
Ability to think quickly exercise sound judgment and communicate clearly in fast-moving social environments.
Highly organized proactive and comfortable managing high volumes of inbound messages.

$55000 - $60000 annual salary. This is a non-exempt overtime-eligible position; overtime is paid in accordance with federal and state wage laws. The annual salary will depend on numerous factors such as: experience and qualifications for the role experience level skillset and balancing internal equity relative to other AO employees.)

This job description is not an exhaustive list of all functions that the employee may be required to perform and the employee may be required to perform additional functions. Additionally the job responsibilities may change at any time as necessitated by business demands.