Volunteer Program Supervisor Animal Care and Control

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Major Duties and Responsibilities:

• Develop policy and procedure materials

• Conduct orientations and recruitment sessions

• Train volunteers

• Provide ongoing supervision of volunteers including additional training as needed coaching and motivating

• Develop retention and recognition programs

• Work with the Media/Marketing staff to provide volunteer coverage for off-site events as needed

• Maintain a database of volunteer information

• Track volunteer hours

• Coordinate opportunities for volunteer groups

• Make decisions during emergency situations

• Educate guests about shelter programs

• Utilize the functions of Better Impact volunteer management software program

• Other functions as determined by Leadership

Knowledge Skills and Abilities:

• 1-4 years of experience in managing recruiting or training volunteers in a fast-paced environment.

• Knowledge of animal behavior safe handling techniques for dogs/cats and experience with shelter sanitation or medical protocols.

• Proficient in computer software (e.g. MS Office scheduling tools and database systems like Chameleon.

• Ability to plan organize and implement volunteer programs including onboarding and training.

• Ability to work with diverse groups of people and handle with patience and tact various personality types.

• Strong verbal and written skills including the ability to provide clear constructive and compassionate communication.

• Ability to address volunteer complaints handle and mediate disputes.

• Ability to manage multiple often competing demands in a high-stress environment.

• A deep commitment to the mission of the animal shelter.

• A patient optimistic and encouraging demeanor that fosters a welcoming inclusive atmosphere.

• Reliable and self-motivated with a strong work ethic.

• Actively searching for new volunteers and implementing strategies to keep current volunteers engaged and appreciated.

• Developing updating and conducting volunteer orientations and training sessions often in conjunction with staff.

• Ensuring all volunteers understand and follow animal handling and safety protocols.

Preferred Qualifications:

• One to four years of experience in managing recruiting or training volunteers in a fast-paced environment.

• Knowledge of animal behavior safe handling techniques for dogs/cats and experience with shelter sanitation or medical protocols.

Minimum Qualifications:

High School Diploma or GED with prior volunteer program management experience.

Other Requirements:

• This role entails frequent interaction with and handling of animals of various species including those with diverse temperaments and behavioral needs.

• Ability to operate in an environment with frequent interruptions from people and or noises which in return could result in some level of stress fatigue or strain.

Working Conditions:

Indoor/Outdoor environment: Work in a variety of environmental and weather conditions in indoor and outdoor settings; regular exposure to fumes or airborne particles animal transmitted diseases exposure to fractious frightened dangerous animals; mental and emotional stress from euthanasia; contact with irate/emotional pet owners and victims; frequent exposure to wet and/or humid conditions and vibration; potential for contact with toxic or caustic chemicals; the noise level in the work environment is usually loud.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.