Order Management Coordinator NA

About Us

SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than 3600 associates the companys products are sold at key retailers online and offline and through distributors around the world.

Order Management Coordinator

LOCATION: Mexico City (Hybrid)

Our mission to positivelyimpactpeopleslives every day in every home around the world allows our employees to be thinkers and tinkerers designers and doers creators and number crunchers makers of things they love. As we continue to grow we are excited to add anOperations Coordinatorto our team.

OVERVIEW:

The incumbent willbe responsible forassistingwith all aspects ofSharkNinjasorder management process providing customer service to our retailers and internal stakeholders working with 3PLs and transport carriers as well as performing general administrative tasks. TheOperationsCoordinatorwill focus primarily on theaccurateprocessing of customer orders forSharkNinjasmajor retailers in meeting and exceeding definedobjectivesin support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review research andassistin corrective actions associated with retailer chargebacks.

TheOperationsCoordinatoris a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. TheOperationsCoordinatoranadvocate for the customer and customer experience

Here are some of the EXCITING thingsyoullget to do:

• Process all orders tosendto the distribution facility.

• Verify inventoryavailabilities.

• Deal withlogistics: routing orders via EDI or Retailer portals.

• Pro-activelyopen-order files by accountindicatingcurrent routing issues & actions/EDC dates.

• Weekly review of results with Sales teams.

• Actively work to achieve on-time delivery metrics (OTIF).

• Escalate issues andidentifysolutions.

• Research compliance related deductions/errors andparticipatein cross-functional efforts to implement corrective actions.

• Assistin the review and research of all disputes rejected claims todeterminenextsteps.

ATTRIBUTES & SKILLS:

• Strong attention to detail and accuracy.

• Ability to work autonomously.

• Excel skills - intermediate level.

• Strong problem solving and analytical skills.

• Ability to work well under pressure in a fast-paced environment.

• Well organized and able to multi-task.

• Strong communicationskills.

• Ability to work well within a team environment.

• Focused on theoutcomefor the team and company.

EDUCATION & EXPERIENCE:

• University degree preferably in Commerce.

• 2 years of experience ina customerservice or account management role.

• 2 Years of experience with Retail Majors in a B2B capacity.

YOUR ROLE in DIVERSIFYING

• As a corporate citizen learn and supportSharkNinjasDiversity Equity & Inclusion strategy.

• Be an Ally find internal Champions.

• ExploreSharkNinjasEmployee Resource Groups or volunteer to serve on committees that organizediversity-related events and activities.

• Participate in employee engagement surveys and respond as openly and honestly as possible.

• Become culturally competent; take the time to learn aboutdifferent cultures racesreligionsand backgrounds represented by your colleagues.

• Treat people in a way they wish to be treated rather than the way you wish to be treated.

YOUR ROLE in leading our SUCCESS DRIVERS &representingour UNIQUE MINDSET

• Leads us to be RARELY SATISFIED

• Make things better each day; PROGRESS OVER PERFECTION

• Using your knowledge of our consumer understand that DETAILS MAKE THE DIFFERENCE

• Deliver something great; WINNING IS A TEAM SPORT

• Be clear and honest COMMUNICATING FOR IMPACT.