Passenger Vehicle Outbound Team Leader OEM Level Gauteng, Midrand

Midrand - South Africa

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Remuneration: Market Related dependent on skill set knowledge and experience

Purpose Of The Job:

Our client is looking for an Outbound Team Leader to join the team. The Passenger Vehicle Outbound Team Leader is responsible for leading motivating and managing the outbound sales team to generate qualified leads book appointments and support passenger vehicle sales targets. The role focuses on driving outbound calling performance conversion ratios customer experience and team productivity in line with dealership and OEM standards.

Responsibilities:
Team Leadership & Management

Lead coach and motivate the outbound sales/BDC team to achieve daily weekly and monthly targets
Monitor individual and team KPIs including call volumes appointments booked show rates and conversions
Conduct regular performance reviews coaching sessions and call listening
Manage staff scheduling attendance discipline and ongoing training

Outbound Sales & Lead Management

Oversee outbound calling campaigns for new pre-owned service retention and marketing initiatives
Ensure all leads are contacted within agreed SLA timeframes
Drive appointment setting for the new and used vehicle sales departments
Ensure accurate lead allocation follow-ups and feedback to sales managers

Reporting & Administration

Compile and present daily weekly and monthly performance reports
Track campaign effectiveness and recommend improvements
Maintain CRM data accuracy and compliance with dealership processes
Ensure adherence to POPIA FICA (where applicable) and OEM standards

Customer Experience & Compliance

Ensure a high standard of customer interaction and professionalism
Handle escalated customer queries or complaints related to outbound interactions
Align outbound messaging with dealership brand promotions and OEM guidelines

Collaboration & Strategy

Work closely with Sales Managers Marketing and F&I to maximise conversion opportunities
Assist in planning outbound campaigns aligned to sales targets and marketing initiatives
Contribute to continuous improvement of outbound processes and scripts

Requirements:

Matric (Grade 12) essential
3 years experience in outbound sales call centre or BDC environment within the motor industry
Minimum 12 years experience in a team leader or supervisory role
Strong understanding of passenger vehicle sales processes
Experience working with CRM systems and outbound dialler platforms
Proven ability to lead teams to achieve targets
Strong leadership coaching and motivational skills
Excellent communication and interpersonal abilities
Target-driven with strong analytical and reporting skills
High attention to detail and organisational ability
Ability to perform under pressure in a fast-paced dealership environment
Professional customer-centric and results-oriented approach
Motor Industry experience ESSENTIAL!!

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements Select Motor Recruitment reserves the right not to respond to your application.

Applications should be submitted no later than Wednesday 21 January 2026.

Remuneration: Market Related dependent on skill set knowledge and experiencePurpose Of The Job:Our client is looking for an Outbound Team Leader to join the team. The Passenger Vehicle Outbound Team Leader is responsible for leading motivating and managing the outbound sales team to generate qualifi...