Lead, Software Engineer

About Northern Trust:

Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

Northern Trust is looking for a Salesforce Support Technical Lead. Candidate will be responsible for overseeing the daily support and administration of Salesforce environments. He will also be responsible for collaborating with Development architects and Product team to diagnose the issues/bugs reported by business partners and drive the resolution for the same. Candidate will also need to have hands on modifying small changes to Apex codes making configuration changes and customize lightning flows managing custom integrations creating reports and handling support issues. This individual should be serving as SME for Salesforce operations to business partners product team and internal management stakeholders.

Major Responsibilities

Function as Salesforce specialist cum developer responsible for the support of multiple salesforce applications within the Northern Trust Org

Oversee the daily operations maintenance and support of Salesforce ensuring high availability and reliability. Use ServiceNow to manage team workload distribution and track incident/request progress.

Daily administration and support of Salesforce CRM system including managing user setup roles and security territory management customization of objects fields record types and page layouts.

Development of triggers custom objects lightning flows Visualforce pages and small enhancement to Apex / Batch classes.

Develop and create customized reports and dashboards within Salesforce CRM.

Own the support and enhancements of CPQ processes such as quoting pricing product configuration in collaboration with product team.

Collaborate closely with solution architects product team and other related staff to accomplish Salesforce project deliverables w.r.t Support operations.

Perform data management activities including data loads and data calean up jobs as per business requirement.

Serve as a Salesforce SME resource to business partners and to internal management stakeholders.

Lead the Salesforce team in SWAT or Critical Incident calls and collaborate with cross functional teams to drive the issue to resolution.

Perform unit and system testing of code components and integrations.

Create and maintain technical documentation and SOP documentations for Salesforce functionalities and integrations with 3rd party systems.

Drive continuous improvement across the team in support processes automation and knowledge sharing.

Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution

Cross-train peers and mentor junior teammates to strengthen overall team capability.

Work with internal management stakeholders to collect essential data or create any performance metrics reports as and when required by business.

Stay updated on key technological trends & changes from Salesforce and identify opportunities to integrate them into current organizational processes.

Required Knowledge and Skills

10 years hands on experience as Salesforce Administrator / Developer including Sales / Service Cloud.

7-10 years experience in ITSM tools like Service Now Incident management Problem/Change management.

7 years experience in data architecture and data migration.

Strong expertise in Salesforce configuration (Flows Reports Dashboards Page Layouts Record Types Permission Sets Territory management Roles Profiles Sharing Rules).

3 years experience into Salesforce CPQ.

Hands on experience with Omnistudio and Omniscripts.

5-7 years of experience on debugging integration issues related to Informatica/ETL Data laod REST API Platform events Streaming API.

Development experience to enhance small Apex codes / Batch classes.

Excellent troubleshooting skills in LWCs & ability to translate business needs into practical Salesforce solutions.

Experience with Agile methodology and tools (e.g. ADO Azure Confluence etc.)

Experience in Salesforce deployments using Copado and GitHub

Strong communication and interpersonal skills.

Additional Preferred Knowledge and Skills

Certified Salesforce Administrator (Mandatory)

Certified Salesforce Platform Developer I / Salesforce Platform App Builder (Mandatory)

Salesforce CPQ preferred.

Good to have experience with Salesforce Financial Service Cloud.

Good to have Salesforce Lightning development experience.

Good to have experience with 3rd party tools like Marketo Seismic Qualtrics Discovery Framework.

Experience with defect-management and testing-automation tools.

Experience

Bachelors Degree in Computer Science or equivalent relevant proven work experience

Working with Us:

As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .

We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Pune Office

The Northern Trust Pune office established in 2016 is now home to over 3000 employees. The office handles various functions including Operations for Asset Servicing and Wealth Management as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to 2024 they volunteered more than 10000 hours into the communities where they live and work. Learn more.